Director of Operations

Novotel Sydney City Centre is Hotel that makes every moment matter

The newly renovated and rebranded Novotel Sydney City Centre is located in the heart of Sydney CBD, close to many iconic attractions including Sydney Harbour Bridge and Sydney Opera House. With the beautiful Birdie brasserie & bar in full swing, serving breakfast, lunch and dinner as well as in room dining, you will be proud of all that is on offer in this Executive level, newly created leadership position.

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to Stephanie.Lopesi@accor.com

This role would suit an experienced executive hotel leader who has a passion for guest service and a background and knowledge in both F&B and rooms division, on a career journey to becoming a General Manager.

Local experience in an Australian CBD market, as well as full working rights are required for this position.

What’s in it for you

A newly refurbished, rebranded Novotel, built with purpose for the modern traveller, this role encourages authentic leadership in a supportive and collaborative atmosphere.

The ability to be part of a success story for the re-establishment of the hotel’s identity, cementing our people first mentality for both guests and team members

 A pathway position with exposure to General Management and the opportunity to work collaboratively with senior leaders who are passionate about their craft