Director of Housekeeping

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• A competitive salary starting at $89,870 per annum.

What you will be doing:

• Ensure the clean and orderly appearance of the Hotel at all times by effective planning, management and supervision
• Manage an effective preventative maintenance/cleaning schedule and maintain excellent communication and partnership with the engineering department
• Select, lead, train, recognize and reward the team of Housekeeping Leaders and Colleagues, positively impacting both colleague and guest satisfaction
• Ensure high morale and productivity levels through staff planning, training and development, and monthly departmental meetings
• Ensure new employees are trained in the correct methods of cleaning and the proper use of housekeeping equipment and to ensure that said equipment is available and properly maintained.
• Oversee administration and management of all Housekeeping operations including scheduling, payroll, supply and inventory control. 
• Maintain an effective and consistent quality inspection program
• Ensure that necessary resources and functional tools / equipment including linen are readily available to team
• Effective forecasting, scheduling, vacation planning and department productivity results to budget
• Responsible for executing departmental capital plans
• Follow-through on accommodation related V.O.G. responses
• Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is maintained at all times and that employees are committed to working safely including WSBC and WHMIS training programs.
• Ensure annual performance reviews are conducted for all colleagues/leaders.
• Other duties as assigned

Your experience and skills include:

• Three to Five years previous Rooms Management experience
• Proven track record to successfully lead and motivate colleagues
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration and organizational skills
• Excellent communication skills, both written and oral.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS