Director of Food & Beverage

At Pullman, we celebrate the transformative power of progress — thriving on the art of seeing the familiar in new ways. Here, diverse perspectives collide to spark creativity, and fresh possibilities unfold.

Perfectly positioned on the edge of Fitzroy Gardens and just moments from the MCG, Pullman Melbourne on the Park stands as one of the city’s most iconic hotels, renowned for its legacy of delivering first-class experiences to business travellers, curious explorers, and passionate sports fans alike.

We are looking for a dynamic Director of Food & Beverage to lead our Food & Beverage Team. Reporting directly into the Director of Operations in this key role.

Your key duties/responsibilities will include (but not limited to):

• Manage the restaurant, bar, executive lounge, room service and mini bar, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
• Ensure all reporting departments are briefed and prepared for the service of large groups or events, including front office, housekeeping and engineering.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues discussed formally or informally.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target.
• Recruit, manage, train, develop and inspire the Food and Beverage team.
• Keep up to date with Food Safety Programs. Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles.

Our ideal candidate will have the below attributes and qualifications (but not limited to):

• Minimum 5 years of similar experience, ideally in the hotel industry.
• Demonstrated leadership experience.
• Tertiary qualifications in Business or Hospitality preferred.
• Proven capability in creating a positive and productive work environment
• Experience writing and interpreting budgets, controlling payroll expenditure and managing the overall revenue and expenses of a department.
• Responsible Service of Alcohol Certificate.
• Strong leadership and people management skills.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong organizational and problem-solving abilities.
• Strong verbal and non – verbal communication skills.
• Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling.

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.