Director of Food and Beverage

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are seeking a visionary and goal-oriented Director of Food and Beverage to join our luxury resort in the beautiful Playa del Carmen, Mexico. As a key member of our executive team, you will oversee all aspects of our food and beverage operations, ensuring exceptional guest experiences while driving profitability and efficiency.

• Develop and implement strategic plans to achieve departmental goals and maximize revenue
• Oversee the planning and execution of all food and beverage operations across multiple outlets
• Create and manage budgets, forecasts, and financial reports for the F&B department
• Ensure each outlet is managed by a highly accountable team, focusing on profitability and service excellence
• Coordinate the formulation of the Annual Operating Budget, including projected revenues, expenses, and equipment needs
• Monitor all costs and implement measures to control them effectively
• Maintain strict adherence to the Department Operational Budget
• Uphold and enhance service standards across all outlets and banquet operations
• Handle guest complaints, requests, and inquiries related to food, beverage, and service with utmost professionalism
• Establish and maintain strong relationships with guests, focusing on exceptional customer service
• Ensure all Departmental Operations Manuals are prepared, updated, and followed
• Collaborate with marketing to develop and implement effective F&B promotional strategies
• Stay current with industry trends and implement innovative F&B concepts to maintain a competitive edge

• International experience and luxury hospitality background required.
• Minimum of five years experience in a food and beverage senior leadership role, preferably in a luxury resort setting
• Proven track record in managing large operational teams with multiple F&B outlets
• Strong financial acumen with experience in budgeting, forecasting, and profit optimization
• Excellent leadership skills with the ability to build and maintain a high-performing team culture
• Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
• Demonstrated success in developing and implementing innovative F&B concepts and service standards
• Proficiency in food and beverage management software and point-of-sale systems
• In-depth knowledge of health and safety regulations in the hospitality industry
• Expertise in menu planning, food cost control, and inventory management
• Strong problem-solving skills and ability to make decisive actions in a fast-paced environment
• Fluency in English and Spanish; additional languages are a plus
• Passion for culinary arts and current food and beverage trends
• Commitment to sustainability and responsible sourcing practices

WHAT IS IN IT FOR YOU:

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities.

VISA REQUIREMENTS: Must already be legally entitled to work in Mexico to be considered for the position.  

Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.