Company Description
Fairmont Hanoi officially opened its doors in the Vietnamese capital in March 2026, marking the debut of the Fairmont brand in the country. This 241-room luxury hotel draws inspiration from the artistry of traditional lacquer, the rich hues of Vietnamese heritage, and the timeless elegance of Indochinese design from the French colonial era, while incorporating motifs from Vietnam’s dynasties.
Positioned as an urban resort, the hotel offers a distinctive and elevated guest experience, featuring eight dining and bar venues including a rooftop terrace, alongside both indoor and outdoor swimming pools, a state-of-the-art fitness centre, and a dedicated wellness floor complete with a spa and bathhouse.
For corporate and social events, the hotel boasts three ballrooms—highlighted by a 1,100-square-metre grand ballroom—as well as nine versatile meeting rooms, establishing it as a premier destination for meetings, conferences, and celebrations.
Fairmont Hanoi is set to become the social epicentre of Hanoi.
Job Description
As the Director of Food & Beverage, you will lead the strategic and operational direction of our entire F&B division, overseeing eight distinctive dining and bar venues - including a rooftop terrace - as well as three grand ballrooms (the largest at 1,100m²) and nine versatile meeting rooms. Your role is to craft exceptional culinary and service experiences that reflect the elegance and innovation of Fairmont, while driving revenue, guest satisfaction, and team engagement.
This is a rare opportunity to shape Hanoi’s most anticipated F&B destination for luxury dining, events, and social gatherings.
Key Responsibilities
Strategic Leadership
Develop and implement the F&B strategy aligned with the hotel's positioning and brand promise.
Lead pre-opening planning and execution for all F&B outlets, events spaces, and service operations.
Drive commercial results by identifying trends, innovating offerings, and maximizing revenue per venue and function space.
Operational Excellence
Oversee the day-to-day operations of all restaurants, bars, in-room dining, banquet and event services.
Ensure seamless collaboration between culinary, service, and stewarding teams.
Maintain the highest standards of hygiene, safety, and service quality across all venues.
Financial & Business Management
Prepare and manage annual departmental budgets, forecasts, and cost controls.
Analyze sales performance, labor productivity, and profitability of each outlet and function space.
Work closely with Sales & Marketing to develop promotional strategies, pricing, and packages that optimize venue utilization and event bookings.
Team Leadership
Inspire, mentor, and lead a diverse team of F&B professionals across culinary and service departments.
Foster a culture of excellence, teamwork, and continuous learning.
Partner with HR to drive recruitment, training, and career development initiatives.
Guest Experience
Champion a guest-first culture that creates memorable, personalized experiences.
Proactively manage guest feedback and implement improvement actions.
Elevate brand standards through curated dining journeys, signature moments, and service rituals.
Qualifications
Qualifications & Experience
Minimum 10 years of progressive leadership experience in luxury hotel F&B operations, including banquet/event management.
Proven track record in managing multiple venues and large-scale event spaces.
Pre-opening experience strongly preferred.
Strong financial acumen and business savvy.
Passionate about food, beverage, and hospitality trends.
Excellent interpersonal, communication, and leadership skills.
Fluent in English; knowledge of Vietnamese or another language is a plus.
Additional Information
Open to both expatriate and Vietnamese candidates
