Delivery Manager Oracle Opera PMS (F/M/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

You will be responsible for ensuring the successful management of technical topics. You will oversee the delivery lifecycle from initial analysis and scoping to coordination and completion, while ensuring that all activities align with defined standards and best practices.

Main responsibilities: 

You will be responsible within two main domains :​

1. Overseeing the end-to-end delivery of initiatives managed by the technical team:

Acting as a central point of contact, you will facilitate collaboration between technical teams, product team and stakeholders, promote delivery excellence, and ensure consistent communication and adherence to operational frameworks.​

• Analyzing incoming topics and requests to assess feasibility, scope, and impact​
• Oversee risk management, issue tracking, and mitigation planning.​
• Framing and structuring subjects to ensure clear objectives and deliverables, coordinate resource planning and task ownership.​
• Lead the planning, coordination, and execution of technical topics in PMS and integration projects across environments and regions.​
• Manage delivery roadmaps, schedules, and dependencies in alignment with global rollout strategy.​
• Stakeholder & Partner Coordination​
• Coordinating all stakeholders involved (technical teams, product owners, business representatives, regions, etc.)​
• Facilitating feedback loops between technical and product teams to foster a culture of improvement
• Support prioritization of technical and product backlog items with Product Owners.​​

You will also play a key role in optimizing delivery processes and driving continuous improvement across the team.​

• Identifying bottlenecks and inefficiencies in current workflows​
• Drive continuous improvement across rollout and integration delivery processes.​
• Proposing and implementing process enhancements to improve delivery speed and quality​
• Troubleshoot complex technical issues related to the PMS and its integrations, providing timely and effective resolutions.​

2. Ensuring that all delivery activities comply with established standards and best practices. ​

• Promoting and enforcing technical and operational standards across all initiatives​
• Enforce delivery standards, documentation, and quality gates.​
• Ensuring that guidelines, frameworks, and processes are clearly communicated to all stakeholders​
• Support the product owner point of reference for delivery-related standards and methodologies​
• Supporting teams in the adoption and consistent application of these standards to maintain quality and alignment​

And also : 

3. Drive and motivate a transversal team with the ability to collaborate with outsourced company in India.​

4. Collaborate with product owners and business stakeholders to translate business requirements into technical specifications and user stories.​

5. Promote teamwork, accountability, and a culture of delivery excellence​

And you:

• Bachelor’s or Master Degree (Bac +4/5) in IT Engineering, product or related field​
• 3-5 years of experience in IT, Product, SAAS, Hospitality systems​
• Fluent in English

Hard Skills​:

• Project management (planning, coordination, monitoring)​
• Feasibility analysis and risk management​
• Knowledge of PMS environments and technical integrations​
• Application of standards and best practices​
• Project management tools (Jira, Confluence, etc.)​
• Troubleshooting complex technical issues​

Soft Skills:​

• Leadership and ability to unify teams​
• Clear and consistent communication​
• Organization and prioritization​
• Analytical and solution-oriented mindset​
• Stakeholder management​
• Continuous improvement culture

Accor dares to impact:  

- the world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).  

• €10 meal vouchers.  

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas. 

Your talent and motivation are our only selection criteria. 

We value the richness of the diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 
We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

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