- Full-Time
- Permanent
- Rooms
- ACCOR
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Grand Mercure Belém do Pará, Belém, Brazil
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REF3434K
Coordenador de Hospedagem
Region
Americas
Grand Mercure Belém do Pará
Garantir a excelência na experiência do hóspede, coordenando as atividades do setor, assegurando um atendimento ágil, cordial e eficiente, o cumprimento dos padrões de qualidade e a maximização da ocupação e da receita. Liderar, treinar e motivar a equipe, garantindo um ambiente colaborativo e de alto desempenho. Monitorar indicadores de desempenho (ocupação, ADR, RevPAR, índice de satisfação, no-show, upselling). Elaborar relatórios gerenciais de performance e propor melhorias de processos e políticas operacionais. Garantir o cumprimento das normas internas, políticas de atendimento, procedimentos de segurança e legislação vigente. Assegurar que todos os registros e documentações sejam feitos conforme exigências legais e fiscais.
Formação: Superior completo em Hotelaria, Turismo, Administração ou áreas correlatas.
Experiência: Mínimo de 3 anos em funções de liderança na área de hospedagem, com foco em recepção e reservas.
Idiomas: Inglês avançado (outros idiomas serão um diferencial)
Conhecimentos Técnicos: Domínio de sistemas de gestão hoteleira (PMS), Conhecimento de canais de distribuição (OTAs, GDS), Pacote Office, Técnicas de atendimento e gestão de reclamações
Liderança e gestão de pessoas, comunicação clara e empática, organização e foco em resultados, capacidade de resolução de problemas
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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