Conference Services Manager

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

The Conference Services Manager (CSM) is responsible for communicating with clients and confirming all set up and food and beverage requirements for conference, banquet, wedding, and catering events. This role works closely with the Sales Team in order to create a seamless guest experience.

Duties and Responsibilities

• Act as Hotel’s liaison for conference, banquet, wedding, and catering clients, establishing and maintaining good working relationships with all departments to ensure client satisfaction.
• Communicate with clients prior to and during events to confirm event details and costs and to ensure expectations are exceeded.
• Share information with the Sales team to develop client relationships and return business.
• Up-sell by suggesting higher-end food and wine items, room upgrades, teambuilding activities etc.
• Create floor plans and BEOs for all room setups, audio/visual, and food and beverage requirements.
• Ensure all required departments have BEOs 10 business days prior to event.
• Manage group room blocks, attrition, and deposit schedules.
• Track and manage sold function space.
• Assist the Sales Team with the selling of the hotel whenever needed.
• Attend weekly sales and communications meetings.
• Ensure change-logs are updated daily.
• Send personalized thank-you notes and evaluation forms to group organizer at completion of event

• Post-secondary education in Business or Hospitality/Tourism is an asset
• 2-4 years of experience in F&B and conferences/events
• Competent in Microsoft Office and comfortable learning new software
• Strong communication and interpersonal skills
• Excellent organizing and time-management skills
• Able to remain calm while working under volume and time pressures
• Customer service oriented
• Keen attention to detail
• Team-player who actively contributes to a positive and supportive work environment

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.