Company Description
The Company & Hotel
We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.
Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International airport.
We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.
What we Offer
#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles
People Crave Belonging
People Want the Real Deal
Every Person has a Story
People Hate to be Wrong
You will learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!
You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.
Job Description
As the Conference and Events Sales Coordinator, your expertise lies in the finer details, and you understand that even the smallest components can have the most profound impact. Your role involves collaborating with clients, suppliers, colleagues, and management to create experiences that leave unforgettable memories. You will coordinate contracted conference and events through the customer journey cycle till post-event follow-up in order to ensure client satisfaction and repeat business.
In this role you will report to the Director of Sales & Marketing and be responsible for:
Responding to client enquiries and contacting clients to determine their meeting and event needs.
Daily and weekly administrative duties including distribution of event orders, final numbers and change log reports.
Provide assistance in the formulation of quotations for conference proposals - covering venue, function, menu, and accommodation costs.
Complete organisation of conference activity and events from confirmation to post-event follow-up in order to ensure client satisfaction.
Develop and maintain effective relationships with clients and meeting managers, to ensure customer satisfaction and repeat business.
Qualifications
What we are looking for
To be successful in this role you will have a proven track record of performance, as well as:
Knowledge of OPERA, Delphi systems (desirable)
Outstanding service by providing the real deal to clients
Strong administration and coordination skills, especially in regards to deadline.
Strong knowledge of Microsoft Office suite essential.
Hotel experience or hospitality training in Conference & Events/Sales & Marketing highly regarded.
The ability to find the “yes” in every situation, excellent attention to detail and great customer service skills
Excellent communication skills and professional telephone manner.
A friendly, outgoing personality and a high standard of personal presentation.
Excellent attention to detail.
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
