Company Description
Discover the Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
As the Conference and Events Operations Manager, you will play an essential role in demonstrating the “Passion for Excellence” through serving our guests with flair and professionalism, ensure all guests are provided with personalised service and embody the art of French hospitality through a “can do” attitude. Other duties include, but not limited to:
- Manage and drive all banquet and conference operations, ensuring seamless execution of events from handover to delivery.
- Partner closely with the Conference and Events sales teams, kitchen and wider hotel departments to deliver flawless, client-focused outcomes.
- Drive operational performance through effective rostering, cost control, equipment management and revenue optimisation.
- Provide hands-on leadership on the floor, ensuring function setups, service delivery and client specifications are met without compromise.
- Build a high-performing, engaged team culture that consistently delivers Sofitel service standards and luxury experiences.
Qualifications
- Proven leadership experience in conference, events or banquets operations within a large-scale or luxury hotel environment.
- Exceptional stakeholder management skills, with confidence handling client enquiries, service recovery and operational challenges.
- Demonstrated ability to lead, develop and retain teams through coaching, performance management and structured training.
- The ability to work in a diverse team and be the real deal acting as an Ambassador for the Sofitel brand.
- Strong knowledge of hygiene, safety, brand standards and award compliance, with a commitment to Sofitel values and luxury hospitality.
- Ability to work a rotating roster, including weekends and public holidays, to ensure seamless operations.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
