Director of Conference & Events Operations

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Incredibly versatile Conference & Events spaces offering small intimate caterings up to large gatherings of up to 1000 persons
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Are you an experienced and passionate events professional with a talent for leading large teams and delivering first class experiences? Join our prestigious hotel as a Director of Conference & Events Operations, where you'll oversee the seamless execution of high-profile conferences, corporate events, and intimate social occasions.

The Opportunity:

As a key leader within the Food & Beverage department, you will be responsible for managing a large, diverse, and highly skilled events team, ensuring every function runs flawlessly. You’ll drive operational excellence, coaching and mentoring Event Floor Managers, and a dedicated front-of-house team to deliver five-star service at every opportunity.

With a hands-on approach, you'll be at the heart of the action—leading pre-event briefings, ensuring meticulous setup and execution, and fostering a high-performance culture. You’ll collaborate with kitchen, AV, and sales teams, guaranteeing each event is executed beyond expectations while maintaining efficiency in a fast-paced, high-volume environment.

What We Are Looking For:

• A strategic leader who can inspire and motivate a large team, ensuring seamless service delivery for multiple events simultaneously.
• A passionate operator with a deep understanding of luxury hospitality, event logistics, and service excellence.
• A problem-solver who thrives under pressure, adapting to challenges while maintaining impeccable standards.
• A guest-focused professional who builds strong client relationships, ensuring events exceed expectations.

If you're ready to take on a dynamic leadership role in one of Melbourne's most prestigious venues, we want to hear from you!

• Extensive experience in event operations, preferably within a luxury hotel 
• Proven leadership experience managing and motivating large teams
• Strong knowledge of event logistics and operational planning
• Exceptional service standards with a clear understanding of luxury service
• Good understanding of business financials
• Strong stakeholder management skills, both internal and external
• Excellent problem solving skills, ability and pivot due to last minute business demands