- Full-Time
- Permanent
- BANYAN TREE
- Rooms
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Banyan Tree Dubai, Dubai, United Arab Emirates
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REF69991U
Concierge Supervisor
Region
Luxury & Lifestyle
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary
As Concierge Supervisor at Banyan Tree Dubai, you will play a pivotal role in curating authentic, intuitive, and memorable guest experiences. Guiding the concierge team, you’ll oversee the delivery of thoughtful, seamless service that reflects our commitment to understated luxury, wellbeing, and local immersion. This role blends leadership with hands-on guest interaction, ensuring each journey begins and ends with genuine care and excellence.
Key Responsibilities
Guest Experience & Service Delivery
Lead the day-to-day operations of the concierge team, ensuring every interaction reflects Banyan Tree’s core values of serenity, sustainability, and sense of place.
Serve as a primary point of contact for VIP guests, special requests, and high-profile itineraries.
Coordinate transportation, dining, spa reservations, and bespoke guest experiences with attention to detail and timeliness.
Offer thoughtful and knowledgeable recommendations on local attractions, events, and cultural experiences.
Monitor and maintain guest preferences to anticipate needs and personalize service.
Team Supervision & Training
Supervise, coach, and support the concierge team, ensuring consistent delivery of five-star service standards.
Assist in onboarding and training of new colleagues, including brand standards and service etiquette.
Lead by example in maintaining a calm, gracious, and attentive presence at all times.
Operational Excellence
Coordinate with front office, transportation, bell desk, and guest relations to ensure a seamless guest journey.
Manage guest feedback and resolve issues promptly with professionalism and empathy.
Monitor work schedules and shift coverage to maintain optimal staffing levels.
Maintain accurate records for guest requests, bookings, and feedback.
Brand & Standards Compliance
Uphold Banyan Tree’s luxury service philosophy through elegant communication, cultural sensitivity, and sustainability awareness.
Ensure alignment with LQA and Forbes service standards.
Actively participate in daily briefings, training, and property initiatives.
Previous experience in a concierge or guest services role within a luxury hospitality environment; prior leadership experience is a strong advantage
In-depth knowledge of Dubai’s luxury offerings, cultural landscape, and guest demographics
Excellent communication and interpersonal skills; fluent in English (Arabic or another language is a plus)
Proficient in Microsoft Office and property management systems (e.g., Opera)
Flexible schedule including weekends, evenings, and public holidays
Professional appearance, calm demeanor, and service-first attitude
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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