- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
FAIRMONT FAIRMONT RESIDENCES LA HACIENDA, COSTA D, Cádiz, Spain
__jobinformationwidget.freetext.ExternalReference__
REF53258E
Concierge
Region
Luxury & Lifestyle
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
At Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests. As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations. Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to.
Responsibilities
- Welcome and greet guests with warmth and professionalism, using their names whenever possible.
- Coordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and using the guest's name, also make sure it reaches the lobby from their room at the time of their departure.
- Coordinates the activity of the bell desk team, communicating guest requests, luggage delivery or retrieval, buggy handling, etc.
- Organize bell attendant to perform parking and retrieval of vehicles for guests, supervise that they are following safety and quality standards, including proper recording of movements, and safeguarding of keys.
- Receive from bell desk daily checks of cars in the parking lot, verified with security to prevent unauthorized vehicles from remaining on the premises.
- Must have excellent product knowledge to provide accurate and friendly information about the hotel, its services, and local events.
- Maintain updated knowledge of local attractions, dining options, entertainment, and transportation services to be able to provide accurate recommendations to guests.
- Handle all guest inquiries, both hotel and non-hotel related. Coordinate with external vendors for services such as car rentals, local attractions, tour bookings, and special event planning. Also arrange, coordinate, and monitor transfers, travel tickets, tours, and attraction bookings, as well as onsite and offsite restaurant reservations. Always prioritizing onsite outlets and activities.
- Provide personalized solutions to all guests' needs and requests, through detailed questions without invading their privacy, ensuring a memorable and exceptional experience.
- Provide personalized services and amenities to guests, ensuring their privacy, security, and comfort throughout their stay.
- Build and maintain positive relationships with guests, anticipating their needs, exceeding their expectations, and fostering loyalty and repeat business through exceptional service.
- Deliver mail, messages, packages, and other items requested by guests.
- Handle guests’ purchase requests outside of the hotel.
- Handles the lost & found requests from guests’ side, coordinating with Housekeeping in case of same day requests. In case of a request 24 hours from departure, check with the Lost & Found Log.
- Maintain communication channels with all hotel departments to ensure seamless guest service.
- Work as a team with other departments to ensure a smooth experience for our guests.
- Attend and conduct regular team meetings with front office departments and bell attendants.
- Participate in regular training with reception, guest relations, concierge, and guest services teams.
- Coordinate with housekeeping for special cleaning requests, and engineering for room maintenance.
- Address any maintenance or repair needs promptly, informing the relevant departments and acting if necessary.
- In the absence of the guest relations team handle guest complaints and special requests promptly and professionally, ensuring guest satisfaction.
- When necessary, escort guests to their room on foot or by golf cart when necessary, explaining the hotel facilities and promoting additional services (restaurants, spa, etc.).
- In the absence of Royal Service attend any incoming call to the hotel’s main line.
- Make sure the lobby area, car, and pedestrian access areas are clean and organized.
- Maintain a constant presence at the door desk during shift hours.
- Monitor and manage office supplies and equipment.
- Complete task checklists within established deadlines.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Strong communication skills, both verbal and written in English.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Presents a professional and polished appearance.
- Effectively deal with guests and other team members.
- Possessing the trait of being organized and capable of multi-tasking.
- Ability to complete work within given deadlines.
- Maintain confidentiality of proprietary information and protect company assets.
- Available to work on shifts, including weekends.
- Strong team player.
- Maintain positive working relationships.
- Highly organized, results-oriented, and able to work well under pressure.
- Possess a creative mindset with a desire to learn and grow.
- Proficient in Microsoft Windows applications and Opera PMS.
- Friendly, proactive, and professional attitude.
Physical Demands
- This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, driving, walking and carrying luggage.
- Perform other reasonable job duties as requested.
Required Education and Experience
- Post-secondary education in Travel and Tourism or equivalent is a plus.
- Preferably 1-2 years in a customer-facing position, especially in a luxury or lifestyle hotel.
- Driver's license B.
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
Create the experience before the guest has even arrived. As a Housekeeping Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest suites & villas are well e
Reference
f2eea05a-f030-4f1f-884c-d62bc8490af8
Expiry Date
01/01/0001
Salary
Location
ibis Styles Manila Araneta City, Quezon City, Philippines
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Quezon City
Job Category
Rooms
Description
Makes daily rounds and spot inspection of guest rooms and public areasPrepare various monthly reports as required by the Executive HousekeeperConducts training and re-trains to staff and provide cross
Reference
ac3fb7d1-c030-4273-a162-f393c1b8a1d1
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Rate of pay: $17.25/hours USDResponsibilities: The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Gues
Reference
10a3b4b6-b4d9-45e5-b16a-bf26b7a7ba00
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Assistant Guest Services ManagerProviding engaging, sincere, personalized service is one of the ways Guest Services Colleagues and Leaders are turning moments into memories for our guests at Fairmont
Reference
f45d78f7-9737-4c49-b644-2064b8983f6e
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Salary Range: $55000-$60000 per annum based on previous experienceThe Housekeeping Operations Manager is responsible for overseeing all housekeeping operations within the Jasper Park Lodge and ensure
Reference
79add309-52ec-4bdd-9980-1da48a1ebcf1
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON EDINBURGH, Edinburgh, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Edinburgh
Job Category
Rooms
Description
What's in it for you...Become part of a team that’s very passionate about creating great hospitality experiences.Competitive salary.29 days holiday (including bank holidays), pension and life insuranc
Reference
4c98d42f-0e03-4999-a656-294ac70600f6
Expiry Date
01/01/0001
Salary
Location
NOVOTEL AVIGNON NORD, SORGUES (FR)
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Novotel Avignon Nord à Sorgues une Femme/Valet de chambre F/H, en contrat CDIRejoignez un esprit d’équipe et un hôtel ouvert sur le monde ! Quelle que soit votre exp
Reference
GZRRD673
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Moema Times Square, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar e zelar pela organização, conservação e limpeza das áreas sociais e de serviço sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca.
Reference
11865f08-11cf-4b97-b8c4-02cd0a11d62f
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Jardins, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Você será responsável por garantir a excelência dos nossos serviços e produtos, alinhando-os aos padrões da marca Accor. Atuará diretamente com as lideranças de todas as áreas do hotel, promovendo a m
Reference
f8322d19-b4ba-40e0-98c2-6a956de1f085
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclam
Reference
328fc62f-a684-42ba-b6fa-61a0f5843034
Expiry Date
01/01/0001