Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.
Purpose
As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!
Primary Responsibilities
- Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
- You will be a key source of knowledge for tenants and visitors about the asset and local precinct
- Focus on providing services that add convenience, exclusivity, community and utility
- Management of the bookable spaces in the building (meeting rooms, conferencing centre, medical rooms and gym area), wellness classes and consult room bookings.
- Managing updates to the Customer Engagement App
- The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
- You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
- Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
- Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
- Carry out other administrative tasks, including ensuring an orderly and updated system is maintained for all Concierge related forms, records and paperwork as required by Building Management.
- Arranging foyer activations, building activations and signage displays.
- Arranging additional building services such as bike servicing, car cleaning and dry cleaning services.
- Ensure the foyer is always in a presentable condition, attending to clearing of desks and tables when vacated.
- Manage visitor management to the building.
- Monitoring of race gate access and building lifts.
- Support building management and security with warden training.
- Effective communication to the site management team including cleaners, security, facilities management and property management.
Skills & Experience
- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
- Written and verbal communication skills
- Previous experience in a customer experience role
- Strong passion for people, curating experiences for others and in leading premium service delivery
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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