- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF19297B
Concierge Agent
Region
Luxury & Lifestyle
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home.
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community.
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service a supporting fellow Colleagues
- Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
- Proactively share information about the Hotel and its history and services in an informative and engaging manner
- Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established
- Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc.
- Assist with any plans or arrangements the guest intends to make during their stay
- Work closely with other Hotel departments to plan special activities / personalized recognition for guests
- Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
- Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times
- Demonstrate Fairmont core values in all interactions
- Attends and regularly contributes to all shift briefing and department communication meetings
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
Perform any other duties, tasks, and assignments within your department as required
- At least 2 years’ experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred
- Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous
- Broad knowledge of Bermuda’s culture, history and tourism offerings is required
- Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required
- Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
- Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
- Demonstrate excellent administrative, written and verbal communication skills
- Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an asset
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required
Physical Aspects of Position:
Include, but are not limited to, the following:
- Standing for long periods of time throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Pullman São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização.Dar ao hóspede a escolha entre a independênc
Reference
cc88e9e8-4b94-4a9b-8096-2472ccc65fbc
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
325cc6e6-f319-4407-b1ff-c7b3f5d2ee4d
Expiry Date
01/01/0001
Salary
Location
Novotel Manchester West, Worsley, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job descriptionWe need someone to work 5 shifts per week as normal. Weekends are part of the normal working week.We need someone, preferably with some hotel or similar experience, to keep the hotel se
Reference
ea0d08c1-bf66-4b38-85e4-1b3eb8353351
Expiry Date
01/01/0001
Salary
Location
NOVOTEL DEAUVILLE PLAGE, DEAUVILLE
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
● Vous êtes en charge de nettoyer et de mettre en ordre les chambres, les salles de bain et les lieux communs ● Vous contribuez à l’entretien du linge et de l’espace piscine/fitness ●
Reference
BZVRZ803
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). • O
Reference
a375e628-3032-4a30-9fe7-5788b6e1b18d
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Reference
5a873a1d-8fbc-4b30-b52f-1d7fedff83e8
Expiry Date
01/01/0001
Salary
Location
Novotel Reading Centre, Reading, United Kingdom
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ACCOR
Job type
Temporary
Locations
Reading
Job Category
Rooms
Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.They contribute to guest satisfaction by providing high quality services with a warm and friendly approac
Reference
1cf4cb28-0fa8-4a2e-9983-3bd1b6aa3e01
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Auxiliar o seu superior na coordenação do trabalho da equipe, orientando, priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes. • Acompanhar a ocupação do hotel, em
Reference
b2c4409f-a7a0-4946-8410-37e006cef9b2
Expiry Date
01/01/0001
Salary
Location
ibis budget Málaga Centro, Málaga, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Temporary
Locations
Spain
Job Category
Rooms
Description
Las primeras impresiones son todo! Como Recepcionista, cuidarás de los huéspedes desde el momento en que llegan hasta su salida, asegurándote de que tengan una experiencia memorable con nosotros. Lo
Reference
bd6ed4bf-933b-48e0-b633-201948d765ad
Expiry Date
01/01/0001
Salary
Location
ibis budget Málaga Centro, Málaga, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Spain
Job Category
Rooms
Description
Las primeras impresiones son todo! Como Recepcionista, cuidarás de los huéspedes desde el momento en que llegan hasta su salida, asegurándote de que tengan una experiencia memorable con nosotros. Lo
Reference
b2fffa5c-0d2a-4583-891d-a9ee69bce171
Expiry Date
01/01/0001