COMMIS DE RANG - WAITER - WAITRESS (F/M/X)

ABOUT ORIENT EXPRESS

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. 

Key Responsibilities

• Ensure a timely, accurate and high-quality clearing, cleaning and setting up tables, chairs, linens, china, glass and silver flatware in an unobtrusive way to have all prepared for the service to guests,
• Take care of checking and refilling condiment containers according to HACCP and the Hotel standards and regulations,
• Support, when needed ore requested, delivery of small items e.g., soups or beverages,
• Ensure a timely, accurate and high-quality clearing, cleaning and laying of buffets,
• Participate in providing a best-in-class service to guests by welcoming them, providing water, beverages, bread and butter service, following their requests and the Hotel excellence standards,
• Be always ready to gather all guest needs and to timely fulfill all their requests,
• Ensure a synergical collaboration with the Chef de Rang, guaranteeing that the food deliveries from kitchen to the guests match all the Hotel excellence standards.

Qualifications

• Hotel School diploma with high grade,
• Minimum 2-years' experience preferably at a high-level Restaurant/Hotel in the same role,
• Flexibility and openness to cooperate with the other Restaurant lines when necessary and required,
• Guest centricity, constant high attention to details, problem solving, punctuality, proactivity, skills are a must,
• Punctuality, great attention to details, flexibility, high team working,
• Flexibility to work on several shifts, weekends and holidays,
• Italian and English good confidence are mandatory,
• Constant top-level grooming,
• Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct,
• Ability to work efficiently also under pressure,
• Legal right to work in Italy.