Cluster Key Account Manager for Leisure Groups

Tbilisi Philharmonic Hotel by Mercure & Ibis Styles Tbilisi Center 

All 2 hotels are managed by Accor, one of the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides memorable Hospitality experience!

• Manage group inquiries, coordinate room blocks, negotiate rates, and draft proposals through PMS (Opera Cloud) system.
• Prepare contract and all needed documentation and share it with the client. Organize signing of contract from the hotel side and exchange signed contract with client before the event.
• Monitor payments and make sure the group is guaranteed.
• To develop Leisure segment with building of strong and effective relationships with clients, based on daily business communication.
• Handle all incoming calls and emails related to Leisure groups inquiries to ensure that all leads are addressed.
• Host familiarization (fam) trips, conduct site inspections, and represent the hotel cluster at relevant trade shows and industry networking events
• Following the corporate standards, answer the client for request for proposal in 24 hours after receiving it with corporate e-mail;
• Ensure accurate and timely updates for the group and that all leads are tracked and followed up on;
• Act as the primary liaison for partners regarding contracting, rate loading, marketing initiatives, and product knowledge

• Increase leisure segment based on commercial offers and sales calls.
• Sharing specific requests or related details of travelers or tour groups. According to the instructions, creating Banqueting order.
• Contact client representatives according to their feedback about passed event. Communicate with hotel team based on this information.
• Prepare monthly report about budget, profit received for Group and leisure segment.
• Actively take part in the department briefings, activities, ‘bring back old business’ actions as requested by the Department Director;
• Report about lost business, communicating with client and make sales actions to receive such leads back;

• At least 1 to 3 years of experience in hotel/resort sales, specifically focused on leisure, groups, or MICE segments.
• Ability to communicate with all hotel departments and clients at the same time;   manage solutions as the result of team work;
• Result oriented.
• Multitasking;
• Attention to the details;
• Keen problem solver;
• Highly organized.
• Fluent English speaker.
•  Knowledge of PMS (Opera cloud) Cvent/Lanyon is preferable.
• Ability to work in an ambiguous and fast-changing environment.

All 2 hotels are managed by Accor