Cluster Director of Security

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Prime Function:

• Be fully conversant of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and employees’ rights
• Provide security coverage for VIP guests
• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
• Ensure that all pertinent information is documented in the Daily Security Report.

Key Responsibilities:

Security Planning

• Always be on-call, including off-duty hours, for any emergency that may arise
• Comply with hotel and department policies and procedures at all times

People Management

• Manage and supervise the day-to-day security force to ensure the safety and security of all guests, employees and hotel property
• Design, implement and train employees on preventive security programs
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively.

Financial Management

• Oversee and ensure expenditures are within the budget.
• Annual maintenance contract supervision and monitoring.

Operational Management

• Conduct all criminal investigations, put up investigation papers /documents and report cases in connection with crime, subversions, potential liabilities and insurance requirements
• Assist colleagues in handling of unusual guests or employees’ issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disaster.
• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Ensure to abide by the mission statement of the hotel.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.