Cluster Director of Quality

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As Cluster Director of Quality at Raffles and Fairmont Jaipur will be responsible for overseeing and enhancing the hotel's quality management systems, ensuring compliance with Fairmont's brand standards and local regulations. This role involves developing and implementing quality assurance programs, conducting audits, and fostering a culture of continuous improvement to deliver exceptional guest experiences.

Key Responsibilities

• Quality Assurance & Compliance:
  Develop, implement, and maintain quality assurance programs aligned with brand standards and local regulations. Conduct regular audits and inspections to ensure compliance across all departments

• Guest Experience Enhancement:
  Monitor guest feedback through various channels, including surveys and social media, to identify areas for improvement. Collaborate with department heads to implement corrective actions and enhance guest satisfaction.

• Training & Development:
  Design and deliver training programs focused on quality standards, service excellence, and compliance. Ensure all staff are equipped with the necessary skills and knowledge to uphold quality standards.

• Process Improvement:
  Identify opportunities for process optimization and efficiency improvements. Lead initiatives to streamline operations without compromising quality.

• Bachelor’s degree in Hospitality Management, Quality Assurance, or a related field.

• Minimum of 5 years of experience in quality management within the hospitality industry, preferably in luxury hotels.

• Strong knowledge of quality management systems, audit procedures, and regulatory compliance.

• Excellent communication, interpersonal, and leadership skills.