Cluster Assistant Learning & Development Manager

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

At Fairmont, our colleagues are the heart of our hotels. As the Cluster Assistant Learning & Development Manager, you will play a vital role in shaping the learning journey of all colleagues across Fairmont Ajman and Fairmont Fujairah. This dynamic position requires a hands-on professional who is comfortable managing every aspect of the learning cycle — from delivering engaging training programs and maintaining accurate training records, to collaborating with leaders to identify development needs across both properties. 

Key Responsibilities:

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world class onboarding experience for new colleagues, including a seamless orientation and departmental integration.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
• Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
• Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
• Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.
• Monitor probationary performance evaluations and follow up with Department Heads on development needs.
• Support succession planning and career development initiatives through individual development plans and coaching.
• Maintain accurate and up-to-date training records, attendance sheets, and L&D reports for both properties.
• Assist with the organization of colleague engagement activities, recognition programs, and communication initiatives as part of the People & Culture function.
• Act as a role model of the Heartist values, promoting a positive and inclusive workplace culture across both properties.

• Degree or diploma in Hospitality, Human Resources, or a related field preferred.
• Minimum 2 years of experience in Learning & Development, preferably in an luxury hotel brand.
• Strong presentation, facilitation, and coaching skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proficient in MS Office and Learning Management Systems (LMS); knowledge of Accor systems (e.g., MyLearning) is an advantage.
• Fluency in English; additional languages are an asset.

Competencies

• Professional, approachable, and enthusiastic demeanor with a passion for people development and service excellence.
• Strong problem-solving and analytical skills.
• Ability to work independently, take initiative, and manage multiple priorities.
• Adaptable and flexible in a fast-paced, multi-property environment.
• Collaborative mindset with the ability to build strong relationships across teams and properties.
• Commitment to fostering a positive, inclusive, and engaging work culture.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.