Club Millesime Supervisor

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge- Club Millesime.

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, buses, ferries and lightrail)
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services from day one
• Enhanced parental leave program

Key Responsibilities:
Including but not limited to

• Deliver warm, personalised, and professional luxury service in line with Sofitel’s brand standards, particularly within Club Millésime.

• Personally engage with guests, including VIPs and long-stay visitors, to ensure their individual needs are anticipated and exceeded throughout their stay.

• Oversee and coordinate all aspects of Club Millésime operations, including food and beverage service, concierge support, guest check-ins/outs, and tailored butler-style services.

• Foster a culture of personalised service within the team, leading by example and mentoring staff to use initiative and discretion.

• Collaborate with Guest Relations and other departments to manage guest recognition programs, special occasions, and loyalty initiatives.

• Ensure accuracy and consistency in guest records, histories, preferences, and follow-up communication to enhance the guest experience across visits.

• Uphold high standards of cleanliness, presentation, and service quality through daily operations, audits, and continuous improvement programs.

• Maintain accurate financial processes including shift balancing, daily revenue summaries, cost control, and wage management in line with department budgets.

• Represent Club Millésime in relevant meetings, contributing insights on guest satisfaction, service enhancements, and operational performance.

• Proven experience in a luxury hotel or hospitality environment (typically 2–4+ years), particularly in guest relations, front office, executive lounge, or butler service roles.

• Supervisory or team leadership experience is highly desirable, with the ability to mentor and lead a team delivering high-end, personalised service.

• Strong background in delivering personalised guest experiences, with a natural flair for anticipating guest needs and attention to detail.

• Knowledge of premium F&B service standards, ideally within an executive lounge or fine dining setting.

• Experience handling VIP, loyalty, and long-stay guests, with familiarity in creating guest profiles and tailoring services accordingly

• A solid understanding of luxury service culture, ideally with training in Forbes or LQA standards.

• Excellent interpersonal, communication, and conflict resolution skills.

• Professional appearance and impeccable personal presentation at all times.

• Flexibility to work varied shifts, including weekends and public holidays.

• Fluency in English is essential; additional languages are highly advantageous in a global brand environment.

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge in 2025, we look forward to finding out more about you and invite you to apply!