Company Description
Discover the Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
Step into the world of refined hospitality as our Club Millésime All Rounder. Be the face of Sofitel’s signature luxury experience, delivering heartfelt service, anticipating every guest’s need, and creating truly memorable experiences from arrival to farewell.
- Deliver personalised, seamless, and sophisticated service at all times.
- Anticipate guest needs and respond promptly with care and attention.
- Work collaboratively to uphold Sofitel’s high service standards.
- Provide warm, efficient check-ins and check-outs with a personal touch.
- Accurately update guest details and preferences for future stays.
- Maintain precise control of guest and hotel accounts.
- Communicate effectively with all departments to meet guest needs.
- Handle calls professionally, offering quick and helpful responses.
- Promote hotel facilities through confident upselling and product knowledge.
- Complete daily checklists and report follow-ups to the leadership team.
- Stay informed of daily updates, VIP arrivals, and special requests.
Qualifications
- Passionate, motivated, and dedicated to delivering exceptional guest experiences.
- Possess a sharp eye for detail and a commitment to excellence in everything you do.
- Bring proven experience in a similar Front Office or guest service role.
- Confident communicator with strong interpersonal skills and a natural flair for connection.
- Skilled in the Opera Front Office system, from reservations to check-in, cashiering, and beyond.
- Impeccably presented, embodying the elegance and sophistication of the Sofitel brand.
- Flexible and reliable, with the ability to work a rotating roster including weekends and public holidays.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
