Company Description
Location: On-site in Knutsford, Cheshire, North-West England
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Club Lounge Restaurant Manager is responsible for the day‑to‑day management of the Club Lounge supporting the Director of Food and Beverage to achieve departmental goals and objectives. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description
- Provide a visible and approachable leadership presence within the restaurant at all times.
- Oversee the day-to-day operation of the restaurant, ensuring smooth and efficient service delivery.
- Lead, motivate, and support the restaurant team to deliver exceptional guest experiences.
- Ensure all opening, service, and closing procedures are completed in line with company standards.
- Maintain the highest standards of cleanliness, presentation, food safety, and hygiene throughout the restaurant.
- Manage stock levels, ordering processes, and inventory controls to support operational requirements.
- Communicate professionally and effectively with guests, colleagues, and other departments.
- Ensure all team members remain guest-focused and deliver outstanding customer service.
- Monitor service standards and ensure the accurate taking and delivery of guest orders.
- Handle guest feedback, concerns, and complaints promptly, professionally, and effectively.
- Drive sales and profitability through upselling, promotions, and effective team engagement.
- Monitor daily business levels and forecasted trade to ensure appropriate staffing and resource allocation.
- Maintain accountability for cash handling, financial controls, and departmental budgets.
- Conduct pre-shift briefings and team meetings to communicate key operational and business objectives.
- Maintain comprehensive knowledge of all food and beverage menus, promotions, ingredients, and allergen information.
- Recruit, train, coach, and develop team members to support continuous improvement and succession planning.
- Ensure compliance with all company policies, health and safety requirements, food safety regulations, and licensing legislation.
- Lead by example, promoting company values and fostering a positive, high-performing team culture.
- Work collaboratively with other departments to support the overall success of the business.
- Identify opportunities to improve operational efficiency, guest satisfaction, and financial performance.
- Maintain a positive relationship with Golf Members, facilitating the experience of all patrons to LQA and Luxury standards.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Proven experience in a Manager role within a luxury environment.
- Qualification in Hospitality Management/Food & Beverage preferred/ Relevant experience considered.
- Additional certification(s) in Food & Beverage will be an advantage
- Proven experience in all aspects of restaurant and banquet service.
- Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- Colleague restaurant
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
And last but not least you will get to work with a team of EXTRAORDINARY people.
