Company Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Welcome and acknowledge Club 1907 guests with a warm, professional, and genuine approach.
- Maintain the cleanliness, organization, and presentation of the Club 1907 lounge, including guest seating areas, service areas, restrooms, and back-of-house spaces.
- Continuously monitor the lounge and promptly replenish food, beverages, amenities, linens, and other guest supplies as needed.
- Clear and reset tables, glassware, dishes, and service items throughout the day.
- Ensure buffet and refreshment areas are clean, organized, and properly presented.
- Assist with the setup and breakdown of daily Club 1907 service periods.
- Anticipate guest needs and proactively offer assistance throughout their visit.
- Respond to guest requests and questions in a courteous, timely, and professional manner.
- Maintain awareness of VIP guests and provide personalized service while respecting guest privacy and discretion.
- Monitor inventory levels and communicate replenishment needs to the appropriate department or supervisor.
- Follow all food safety, sanitation, cleanliness, and workplace safety standards.
- Maintain a polished and professional appearance in accordance with Fairmont grooming and uniform standards.
- Communicate guest preferences, concerns, and service opportunities to leadership and appropriate departments.
- Assist with special events, VIP amenities, welcome gifts, and other Club 1907 guest experiences as needed.
- Protect the confidentiality and privacy of guests and hotel information.
- Support other areas of the hotel as needed and perform additional duties as assigned.
Qualifications
- Previous experience in luxury hospitality, hotel, restaurant, private club, or guest service environment preferred.
- Previous experience in a VIP lounge, executive lounge, club lounge, or similar setting is a plus.
- Strong commitment to cleanliness, organization, and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to anticipate guest needs and provide discreet, personalized service.
- Ability to work independently while also functioning effectively as part of a team.
- Ability to remain professional and composed in a fast-paced environment.
- Flexible schedule, including weekends, holidays, and varying shifts, as required by business needs.
- Ability to stand, walk, bend, lift, and perform physical tasks associated with maintaining the lounge environment.
Additional Information
What will you bring to this role?
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
- Drive top performance to achieve exceptional results
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
