Client Concierge - Group Reservations

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose
As Client Concierge – Group Reservations, you will be based at our corporate head office in the heart of Surfers Paradise. Working alongside a friendly and passionate team you will take pride in building rapport with clients and ensuring excellent customer service is given when booking group accommodation, and managing all group business from the tentative confirmation stage through to guest check in! 
 

Primary Responsibilities

• Building effective business relationships with key clients and travel agents through friendly customer service 
• Produce and distribute rooming lists and confirmations as required and maintain regular communication with the client
• Maintain a high level of product knowledge across Accor Hotels portfolio
• Manage all group reservations within the Accor Hotels systems (Ivvy and SiHOT) as required
• Undertake all group reservation tasks such as actioning release backs and loading room lists at an individual property level
• Deliver outstanding customer service at all times, whether over the phone, email or face-to-face
• Nurture business relationships with key clients and travel agents to encourage loyalty 

Skills and Experience

• Hold a minimum of 2+ years' experience in a Customer Service environment, ideally with experience within accommodation or travel (Preferable, though not essential). 

• Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
• Exceptional attention to detail
• Have a friendly and professional manner
• Fast and accurate data entry.
• Well-developed written and verbal skills.
• Display a passion for problem solving skills and a willing approach to work well under pressure
• Intermediate; Microsoft Excel, Word and Outlook skills are required

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.