Christmas Event Call Center & Guest Support Specialist

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

With over 250,000 guests joining us across two spectacular seasonal events—Pumpkin Fest in the fall and Christmas at the Princess in the winter—the Fairmont Scottsdale Princess transforms into a world of wonder and celebration. Featured in People Magazine, CNN, and other national outlets, these events are the top destinations in Scottsdale for unforgettable holiday experiences!

Bring your talents to the Princess and show off your hospitality and leadership skills in a high-energy, team-driven environment. Love your coworkers? Hoping to stay longer? You’re in luck—over 90% of our seasonal team members move into permanent roles at the resort!

Are you ready to supervise happiness? We’re looking for Seasonal Customer Service Supervisor to keep the fun flowing and operations running smoothly across both Pumpkin Fest and Christmas at the Princess. You'll play a key role in monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.

Reporting to the Resort Experience Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

• Daily Communication-Send out daily internal communication regarding event updates, schedules, and important information
• Maintain an organized and up-to-date communication system to ensure everyone is well-informed
• Voicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests
• Maintain a friendly and professional phone demeanor at all times
• Guest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience
• Provide information about the event, schedules, and nearby attractions
• Handle guest questions, concerns, and requests efficiently and courteously
• Phone customer service-Answer incoming phone calls promptly and professionally
• Direct calls to the appropriate department or individual
• Provide excellent customer service over the phone
• Assist guests with ticketing inquiries, purchases, and issues
• Ensure the smooth operation of the ticketing process
• Maintain accuracy and efficiency in all computer-related duties

• Computer Skills- Utilize computer systems and software for various tasks, including data entry, document creation, and communication
• Proficient in Excel, Word and Microsoft Outlook
• Ticketing Platform (Ticketspice)- ticketing platform experience

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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