Christmas at the Princess - Customer Service Supervisor

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle holiday magic like confetti and make our guests' Christmas dreams come true! We're on the lookout for a Christmas Enchantment Extraordinaire to join our team as the Christmas Customer Service at the Princess!

The Christmas at the Princess Customer Service Supervisor will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails, phone calls, voicemails and any communication related to the event. This role will involve monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.

• Daily Communication-Send out daily internal communication regarding event updates, schedules, and important information
• Maintain an organized and up-to-date communication system to ensure everyone is well-informed
• Voicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests
• Maintain a friendly and professional phone demeanor at all times
• Guest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience
• Provide information about the event, schedules, and nearby attractions
• Handle guest questions, concerns, and requests efficiently and courteously
• Phone customer service-Answer incoming phone calls promptly and professionally
• Direct calls to the appropriate department or individual
• Provide excellent customer service over the phone
• Assist guests with ticketing inquiries, purchases, and issues
• Ensure the smooth operation of the ticketing process
• Maintain accuracy and efficiency in all computer-related duties

• Computer Skills- Utilize computer systems and software for various tasks, including data entry, document creation, and communication
• Proficient in Excel, Word and Microsoft Outlook
• Ticketing Platform (Ticketspice)- ticketing platform experience

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS