- Full-Time
- Permanent
- Rooms
- ACCOR
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Mercure Bale Mulhouse Aeroport, Blotzheim, France
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REF4198Z
Chef de réception
Region
Europe and North Africa
Établissement hôtelier 4★ comprenant un hôtel Mercure avec restaurant, espace piscine et SPA et une résidence de services Adagio, reconnu pour la qualité de son accueil, son exigence de service et son environnement professionnel structuré.
Dans le cadre du renforcement de notre organisation, nous recrutons un Chef de Réception (H/F).
Missions principales
Rattaché(e) à la Direction, vous êtes garant(e) de la qualité de l’accueil et du bon fonctionnement du service réception.
À ce titre, vos missions incluent notamment :
- Encadrer, former et animer l’équipe de réception (planning, intégration, montée en compétences)
- Garantir un accueil client irréprochable, personnalisé et conforme aux standards de l’établissement
- Superviser les opérations de front et back office (arrivées, départs, facturation, encaissements)
- Gérer les situations clients sensibles et assurer le traitement des réclamations
- Optimiser le taux d’occupation et le chiffre d’affaires en collaboration avec le service commercial
- Assurer la bonne utilisation et le paramétrage des outils PMS et logiciels de réservation
- Veiller au respect des procédures internes, des normes qualité et de sécurité
- Participer activement à l’amélioration continue de l’expérience client
- Formation en hôtellerie/tourisme (BTS, Licence ou équivalent)
- Expérience confirmée en réception hôtelière, dont une expérience en management d’équipe
- Excellente présentation et sens aigu du service client
- Leadership naturel, rigueur et sens de l’organisation
- Maîtrise des outils informatiques hôteliers (PMS FOLS/ OPERA CLOUD, TARS)
- Très bon niveau de français et d’anglais (une autre langue est un atout)
- Une expérience dans le groupe ACCOR
- Capacité à travailler en horaires variables, incluant week-ends et jours fériés
Conditions proposées
- Poste en CDI – Temps plein
- Statut : Agent de maîtrise
- Rémunération attractive selon expérience
- Environnement de travail structuré et dynamique
- Possibilités d’évolution au sein de l’établissement
Type d'emploi : Temps plein, CDI
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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