Chef Concierge

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Chef Concierge

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIPs and limousine movement for arrivals and departures and ensuring operational efficiency
• Ensure smooth running of Lobby Greeter lobby duties in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
• Handle guest issues when needed
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Have Lobby/Driveway presence to ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
• Consistently offer professional, engaging and friendly service
• Lead a Heartist® approach to guest experience/service with the team
• Be part and take an active role in the Singapore Society of the Golden Keys
• Planning, reviewing, training, monitoring, evaluation and counseling of employees
• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Ensure department compliance with safety and security procedures at all times
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service

Qualifications:

• Member of Les Clefs d’Or (Society of Golden Keys, Singapore)
• Minimum 2 years of relevant experience in similar position
• Outstanding guest interaction, interpersonal and communication skills
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Strong organizational skills
• Read, write and speak English fluently. A second language would be an advantage
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Interpersonal skills to deal with guests and colleague issues
• Posses drive, initiative and must be able to work independently