Catering Sales Executive

Responsibility for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and planning in order to meet the event wishes and expectations of event planners.

To exceed guest needs in planning and executing each event while ensuring the best return value for the hotel.

RESPONSIBILITIES & ACTIVITIES

1. Knowledge

• Strong knowledge of Opera & Microsoft Office
• Good understanding of luxury market
• Good understanding of all hotel departments
• Strong knowledge about the hotel & the competition and close follow up on developments of the competitor hotels(occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events)

2. Service

• Responsible for greeting all site inspections (SOP) at the Hotel
• Establishes and maintains Trust and build good relations with the contact people in the corporate accounts.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Maintains clean and neat appearance at all times in his/her dress as well as his/her work area.
• Responsible for ensuring all inquiries are responded within 24 hours.          
• Ensure the strict confidentiality of information passing though the office.

3. Operations

• To achieve below KPIs.
• To achieve hotel’s Financial Objectives.
• To achieve below KPIs.
• Long term residential revenue and KPI Objectives.
• To achieve any additional given sector or segment revenues.
• To achieve any additional given sector or segment revenues.
• To personal Objectives

Handles direct sales activities for assigned accounts & sectors.

• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. (SOP)
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and long term business.
• To explore industry related news and data.
• To entertain decision makers of the companies in the F&B outlets of the hotel and to take part in promotional activities with them.
• To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• To update customers with the latest development of the hotel and informs hotel management of all changes in the customer profile
• Conducts minimum 10 sales calls/sales activities  (SOP) per week. 
• Handles long term guests’ offer & contracts.(SOP)
• Follows up the monthly residence rental and deposit payments with finance and front office teams. (SOP)

Prepares Sales & Production Reports

• To keep department superiors informed of all changes in the customer profile.
• To prepare & present a weekly sales activity report to the Department and Division head. Weekly report will include all sales calls site inspections, fam trips, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints, of their customers etc.
• To prepare monthly and quarterly production reports of segments. (SOP)
• Accomplishing any additional work assigned by Department head or Division head in the time frame required.

4.Leadership

• Ensure to set his/her KPI and set milestones to reach their goals.
• To be innovative and develop new ideas.

5.VALUES           

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

CHARACTERISTICS

PHYSICAL

• Presentable
• Able to stand for long hours       

LANGUAGES

• Oral and written fluency in English
• Local language 

QUALIFICATIONS / TRAINING                     

WORK EXPERIENCE

• Degree/Diploma in Hotel Management / Business Administration
• Minimum 2 years’ experience in a sales position, preferably at an international 5 star hotel
• Additional experience in the hospitality industry an asset
• 2 or more years experience in a similar position and high capacity establishment
• Minimum 2 years experience in luxury segment

DISPOSITION

(Leadership, Relationships, Character, Potential)

• Professional sales and presentation skills
• Strong interpersonal skills with attention to detail
• Strong written and verbal communication skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creativity, Stress Management, Self-Development
• A team player with a positive attitude
• Adaptable to change of strategy, ideas, systems etc.
• Self-study and independent work ethics
• Problem solving skills
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Well organized & ability to work and follow systems and procedures
• Guest service oriented
• Proficiency in organizational planning with the ability to multi-task

• Maintaining clear and open communication with the Director of Catering & Entertainment and other team members, ensuring information flows smoothly and everyone is on the same page.
• Collaborating effectively with the Director of Catering & Entertainment and other members of the leadership team, ensuring a cohesive and productive work environment
• Prioritizing tasks, managing deadlines, and helping the Director of Catering & Entertainment make the most of their time.

• Finding creative and practical solutions to various tasks and issues that arise in the role.
• Demonstrating professionalism, work ethic, and a positive attitude, setting a standard for others in the workplace.
• Taking proactive steps to assist the Director of Catering & Entertainment by identifying potential issues, streamlining processes, and suggesting improvements.
• Understanding the Director of Catering & Entertainment's goals and vision, and aligning their support to help achieve those objectives.