Catering Sales Coordinator

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

We are seeking an exceptional and highly motivated Catering Sales Coordinator to join our esteemed Sales & Marketing team at Fairmont Royal York. In this prestigious role, you will be instrumental in qualifying group and catering leads, managing bookings, and support the flawless execution of exquisite events. You will work closely with various departments to provide unparalleled service to our distinguished clients and support our sales team in achieving their ambitious goals. 

Key Responsibilities: 

• Assist with qualifying group and catering leads, researching space, entering bookings in Opera S&C, and presenting business at daily business meetings. 

• Proficiency with the event functions process and complete banquet event orders 

• Assist with rate loading and passkey generation 

• Solicit from and confirm with clients all information pertaining to the events they are planning, organizing and distributing all information to relevant departments. 

• Conduct client site inspections of the property. 

• Maintain current sales and promotional literature and prepare and disseminate month-end reports. 

• Provide administrative duties as required by the Assistant Director of Catering Sales, including regular sales office reception coverage and occasional Saturday office coverage. 

• Assist with the preparation and follow-up of sales events (off-site & at the hotel), and perform other duties as assigned. 

• Ensure prompt and courteous service is extended to both internal and external clients, responding to clients personally or directing them to the appropriate salesperson. 

• Minimum of 2 years of experience in sales or customer service, preferably in luxury hospitality and high-volume environments. 

• Excellent communication and organizational skills, with the ability to effectively manage inquiries, bookings, and administrative tasks. 

• Proficiency in Microsoft Office Suite and Opera (CRM Software). 

• Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth. 

• Familiarity with luxury hospitality standards, Toronto's hospitality market, and local attractions 

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.