Company Description
Your Team and Working Environment
Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description
Catering Manager (Full Time)
Through your passion and motivation, you will provide memorable experiences to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.
What you will be doing:
Reporting to the Director of Catering, responsibilities and essential job functions include but are not limited to the following:
- Review, coordinate, and manage all meeting and event bookings as assigned by the Director of Catering by communicating between the client and the hotel throughout the preplanning and execution phases
- Primary market focus would be large social events, such as weddings and holiday parties; with a secondary focus on corporate and association bookings.
- Communicate all details of assigned groups to all departments in a professional, thorough and timely manner by effectively using group resumes, banquet event orders and internal correspondence
- Manage and execute the terms of the contract for the program as outlined by the Sales Manager and/or Fairmont Hotels & Resorts standards to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the hotel
- Monitor and manage guest room pick up and wash according to history, actual and contractual agreements for assigned events/groups to ensure a more accurate forecast
- Conduct necessary site inspections, create event floor plans and upsell the hotel’s services, suggesting suitable menus, events and activities.
- Establish and nurture strong business relationships with clients, key industry suppliers and preferred vendors to further increase sales leads for the hotel
- Maintain a high level of service standards as outlined by Fairmont Hotels & Resorts standards, and measured by JD Powers and Associates
- Attend weekly/monthly departmental communication meetings, follow departmental policies and procedures, follow all safety policies
- Other duties as assigned
Physical Aspects of Position (included but not limited to):
- Frequent sitting throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Ability to focus attention on guest needs, remaining calm and courteous at all time
Qualifications
Your experience and skills include:
- Previous leadership experience within a similar role required
- Computer literate in Microsoft Window applications required
- Previous experience with Opera Cloud system an asset
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
- Highly responsible, detail oriented and reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all time
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents
Additional Information
What is in it for you:
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
