Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a professional and customer-focused Restaurant Captain to join our team . As a Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and supporting our service staff.
- Oversee and coordinate all aspects of dining room operations
- Lead, train, and motivate the service team to maintain high standards of customer service
- Greet and seat guests, ensuring a warm and welcoming atmosphere
- Manage reservations and handle special requests or complaints professionally
- Collaborate with kitchen staff to ensure timely and accurate food service
- Conduct pre-shift briefings and assign duties to team members
- Monitor and maintain cleanliness and presentation of the dining area
- Assist in menu planning and wine list development
- Ensure compliance with food safety regulations and restaurant policies
- Handle cash and credit transactions accurately
- Prepare reports on sales, customer feedback, and staff performance
Qualifications
- 1-2 years of experience in fine dining or upscale restaurants
- Previous experience as a captain or in a similar leadership role
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proficiency in restaurant management software
- In-depth knowledge of food and beverage service standards
- Ability to handle high-pressure situations and solve problems efficiently
