- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Raffles Seychelles, Baie Ste Anne, Seychelles
__jobinformationwidget.freetext.ExternalReference__
REF34991W
Butler - Russian Speaking
Region
Luxury & Lifestyle
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
To deliver day-to-day butler services to the Hotel’s guests in accordance with the Hotel’s established standards.
KEY ROLES & RESPONSIBILITIES
- Ensure guests receive prompt, courteous, pro-active and personalized service
- Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment, perishables, stationary
- Check the expiry dates of all perishables and practice optimum usage of resources
- Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
- Maintain appearance, discipline and efficiency at all times
- Ensure that consumption of guest supplies is under control
- Practice tactful up-selling of hotel products and facilities
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
- Ensure good regular communication amongst the team and Resident Service Manager
- Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
- Attend daily briefings and note information about guests and functions in the hotel
- Fully understand the difference in guest levels (VIPs) and Room Categories
- Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
- Respect guest privacy and do not discuss guests’ private information with colleagues
- Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
- Report any Lost and Found to the Supervisor and Housekeeping Coordinator
- Maintain all reports and records and meet deadlines
- Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
- Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
- Check all items (amenities/ laundry etc.) before delivering them to the guests
- Offer information about various hotel facilities and services to guests
- Demonstrate discretion and courtesy when entering into the private space of guests
- Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
- Good organizational skills and engagement with guests
- Ability to work a multi-cultural workforce
- High level of integrity, enthusiasm, dedication and support for continuous improvement
- Good knowledge of the entire Housekeeping Operations
- Knowledge of Opera Property Management System preferred
QUALIFICATIONS
- Post Secondary education
- Good Housekeeping and Guest Relations knowledge
- Minimum 1 year experience as a Butler in a luxury hotel environment
- Degree in Hotel Management is an asset
QUALIFICATIONS
- Post Secondary education
- Good Housekeeping and Guest Relations knowledge
- Minimum 1 year experience as a Butler in a luxury hotel environment
- Degree in Hotel Management is an asset
- Oral and written fluency in Russian & English
- Friendly
- Displays initiative
- Team player
- Customer/people oriented
- Responsible and helpful
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Hotel Mercure Krakow Stare Miasto (Old Town), Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
W swojej pracy będziesz pełnił funkcję lidera, prowadząc efektywne działania operacyjne działu Welcome oraz dbając o perfekcyjne doświadczenia gości. Swoją pasją, zaangażowaniem i doświadczeniem będzi
Reference
c1cff58a-e597-4a25-8c25-be10b3acf5cc
Expiry Date
01/01/0001
Salary
Location
ibis São Paulo Morumbi, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Responder pelas operações do hotel no período noturno, garantindo o cumprimento dos processos e procedimentos estabelecidos e os padrões de excelência no atendimento ao cliente e de marca.
Reference
d9fbcfef-e515-4879-9abb-4e6dfbd1fd8f
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Director of Rooms, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging an
Reference
159f542e-fb62-490a-a41d-0a87b9f5421d
Expiry Date
01/01/0001
Salary
Location
Mercure Szczyrk Resort (opening summer 2024), Szczyrk, Poland
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Szczyrk
Job Category
Rooms
Description
Stanowisko Audytora Nocnego obejmuje kluczowe obowiązki związane z zamknięciem i rozliczeniem doby hotelowej, zapewniając płynne funkcjonowanie hotelu oraz wysoką jakość obsługi gości podczas nocnej z
Reference
614f9694-0bb2-4f6f-b37e-3ecc2e7b7b30
Expiry Date
01/01/0001
Salary
Location
Fairmont The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensure that all Fairmont Gold Standards of Operating Policies and Procedures are adhered. Monitor maintenance of the physical Fairmont Gold product.Reviews all Fairmont Gold Reservations to ensure al
Reference
7579f917-b8db-4972-a915-303c7cc53801
Expiry Date
01/01/0001
Salary
Location
ibis Berlin Kurfuerstendamm, Berlin, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Berlin
Job Category
Rooms
Description
Ihre Aufgaben:Anreisen vorbereitenGäste begrüßen und verabschiedenVerwaltung der HotelkasseGästeanfragen über Email und Telefon beantwortenRechnungen erstellenTagesbericht erstellen
Reference
4483b6fd-c6f3-4825-be96-3ab6515be80f
Expiry Date
01/01/0001
Salary
Location
ibis Berlin Kurfuerstendamm, Berlin, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Berlin
Job Category
Rooms
Description
Ihre Aufgaben:Anreisen vorbereitenGäste begrüßen und verabschiedenVerwaltung der HotelkasseGästeanfragen über Email und Telefon beantwortenRechnungen erstellen
Reference
e7864a44-78b4-485b-bc64-19d9c101aa00
Expiry Date
01/01/0001
Salary
Location
SO/ Bangkok, Bangkok, Thailand
Experience Level
Student
Job Schedule
Full-Time
Brands
SO/
Job type
Internship
Locations
Bangkok
Job Category
Rooms
Description
To assist Management in increasing hotel profitability as well as customer satisfaction.To assist guests and ensure their stay is comfortable and an experience to remember.Responsible for the daily or
Reference
618b30a1-5ce4-4833-a495-3212ae7034c4
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hyderabad
Job Category
Rooms
Description
Primary ResponsibilitiesResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitorsMaintain high standards of customer services
Reference
a4ee8183-f401-40af-ae7b-cf83b2ce3ca3
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES TOULON LA SEYNE-SUR-MER, LA SEYNE SUR MER
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Pour vous, le sens du détail n’est jamais laissé au hasard, et ça tombe bien ! Nous recherchons pour nos Hôtels Ibis/ Ibis Styles à La Seyne sur Mer un(e) Gouvernant(e) H/F, en CDDà temps plein, à
Reference
XEKOE144
Expiry Date
01/01/0001