Company Description
Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Full rate of pay $23.52 per hour following 90 days of service
*full-time and part-time permanent status colleagues.
Job Description
Summary of Responsibilities:
Reporting to the Bell Captain, the Bellperson will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services. Key responsibilities include:
- Maintaining a high level of professionalism in all aspects of job performance.
- Providing all arriving guests with a warm welcome, and acting as a first and last point of contact for guests.
- Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the hotel.
- Ensure the timely and efficient transfer of luggage to and from the guest’s room.
- Personalize guests’ orientation of their room in a professional, friendly and engaging way.
- Keeping Door area and Lobby impeccable at all times.
- Knowledgeable of Vancouver, our attractions, directions, cultural scene, etc.
- Maintain presence in the lobby as an ambassador of our hotel and brand, providing thoughtful touches and offering exceptional service to our guests
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards, including all safety policies.
- Responsible for driving the hotel car to shuttle guests around Vancouver as required.
- Performing any other tasks as assigned by management.
- Availability for shift work, including weekends, mornings, evenings and overnight.
Qualifications
- Previous experience in Bell or Guest Services is preferred.
- Possession of a Class 5 Driver's Licence
- Ability to work independently, prioritize responsibilities, and manage multiple tasks, colleagues, and guest requests.
- Strong passion for guest service with excellent guest service orientation and training skills.
- Exceptional communication and customer service skills.
- Proficiency in Opera or a similar Property Management System, with strong computer skills, including Microsoft Windows applications.
Additional Information
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
