Bellperson

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

As Bellperson, you handle the greeting of all guests as they enter and exit the hotel, and assist with the parking of vehicles and the handling of luggage.

What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Assist all guests during and throughout their arrival and departure
• Ensure all deliveries for guests and residences are correctly recorded and delivered to the correct destination in a timely manner i.e. luggage, packages, shoe shines, 3rd party food delivery, etc.
• Assists with arranging transportation as needed for guests
• Put claim checks on all items, i.e., luggage, packages, etc.
• Greet and open any type of doors for guests in the absence of the doorperson
• Escorts guests to appropriate guest rooms when requested
• Conducts room orientations in accordance with hotel standards to explains features of room such as operation of television, telephone, in-room movie system, Mini bar area, etc, in accordance with Fairmont Brand Standards
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
• Contacts guests via preferred method in the lobby, dining area, or other parts of property
• Set up and maintain Jogging Station and greets guests as they return with a towel and complimentary water and alert housekeeping when additional supplies are needed
• Maintain cleanliness, safety and order in all of his/her work areas and reports any deficiencies to Supervisor
• Assist in the cleanliness of the lobby and front drive areas at all times
• Coordinates with fellow bell persons to complete any necessary group requests to include drops or other requests made by our group guests
• During the overnight shift, welcome guests by opening car doors and assisting with unloading and loading luggage while greeting them warmly in accordance with Fairmont Brand Standards
• During the overnight shift, deliver and complete housekeeping request items including but not limited to delivering housekeeping items, making sofa beds, and completing other deliveries and requests
• Be familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• To be familiar with CPZ, all the facilities and services offered.
• To be timely, accurate and courteous during all interaction with guests
• Will Act as an ambassador for the hotel and will assist guests with any reasonable request when approached in the lobby
• Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Guest Services Manager or MOD.
• Maintain open lines of communication with all other hotel departments, especially the Front Desk, Housekeeping, Royal Service, Fairmont Gold, and Guest Services department
• Other duties as assigned by Management

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $20.50
• Schedule based on Seniority and Business Needs

Your experience and skills include:

• Ability to smile warmly and sincerely and express thoughts and actions in a professional manner
• Strong communication skills to interact with all types of guests and employee situations
• Ability to work under pressure and in guest contact areas and prioritize information quickly
• Ability to organize and prioritize based on guest needs to maintain team flow and efficiency
• Ability to utilize a computer and other electronic devices
• Ability to memorize necessary information, including but not limited to the details regarding the hotel and its services, the brand, and the surrounding area, to provide an elevated level of service
• Must be flexible with schedule- ability to work weekdays, weekends, holidays, evening and overnight shifts
• Carry out specific oral or written instructions, frequently following a simple routine
• Do the same tasks over and over, frequently the same way
• Get along with all kinds of people
• Stand and walk for long periods of time
• Lift and carry things like luggage and bags of golf clubs.
• Use hands and fingers skillfully
• Analyze and interpret established policies
• Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions
• Deal with the general public, customers, employees, with tact and courtesy
• Plan and organize the work of others
• Change activity frequently and cope with interruptions
• Speak and write clearly
• Customer service experience
• Prior hotel experience an asset
• Strong knowledge of windows based computer systems and applications
• Demonstrated organizational skills
• Neat handwriting

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.