Bartender - Lobby Lounge

Company Description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

The Lobby Lounge Bartender is responsible for preparing and serving cocktails, wine, beer, spirits, coffee, and non-alcoholic beverages while maintaining an engaging and professional guest experience. The ideal candidate is knowledgeable, personable, polished, and passionate about beverage culture and luxury hospitality. 

Responsibilities:

• Provide warm, professional, engaging, and personalized beverage service  
• Welcome guests, acknowledge them promptly, and anticipate their needs throughout their visit  
• Maintain complete knowledge of all Lobby Lounge beverage and food offerings  
• Prepare cocktails and beverages according to established recipes, specifications, and presentation standards  
• Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, coffee, tea, and non-alcoholic beverages  
• Maintain knowledge of wine and champagne offerings, including varietals, regions, characteristics, and appropriate pairings  
• Assist guests with beverage selections and provide thoughtful recommendations based on preferences  
• Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations  
• Prepare and present beverages with attention to quality, consistency, presentation, and timing.  
• Open and properly serve wine and champagne when required  
• Maintain knowledge of glassware, ingredients, garnishes, preparation techniques, and presentation standards  
• Follow all applicable Louisiana alcohol laws and responsible beverage service requirements  
• Monitor guest consumption and exercise appropriate judgment regarding alcohol service 
• Accurately process guest checks and payments in accordance with hotel procedures 
• Maintain proper cash-handling and credit-card procedures 
• Maintain cleanliness, organization, and presentation of the bar and lounge throughout service 
• Communicate effectively with Servers, Barbacks, Culinary, Stewarding, and leadership  
• Assist with VIP experiences, special occasions, hotel events, and private functions as assigned  
• Maintain knowledge of Fairmont New Orleans amenities, outlets, events, local attractions, and services 
• Resolve guest concerns professionally and involve leadership when appropriate  
• Participate in pre-shift meetings, beverage tastings, training, and departmental meetings 
• Assist with opening and closing duties, inventory, stocking, cleaning, and side work  
• Follow all food safety, sanitation, health, and workplace safety procedures  
• Maintain a polished appearance consistent with Fairmont New Orleans standards 
• Uphold Fairmont's luxury hospitality standards and New Orleans sense of place  
• Perform additional duties as assigned

• Previous bartending experience preferred
• Luxury hotel, upscale restaurant, cocktail bar, or lounge experience strongly preferred
• Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages  
• Knowledge of New Orleans cocktail and beverage culture is an asset  
• Strong communication and interpersonal skills
• Excellent guest service and relationship-building abilities
• Previous cash-handling and POS experience preferred  
• Strong organizational and multitasking abilities 
• Ability to remain polished and composed in a fast-paced environment  
• Alcohol awareness certification preferred  
• Food safety certification required or ability to obtain  
• Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts 
• Must be legally authorized to work in the United States  
• Must meet applicable Louisiana requirements for alcohol service

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.