Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.
MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.
With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.
Job Description
Main Duties:
• To prepare and serve beverage orders according to recipes and service standards.
• To be fully knowledgeable about all bar products and cocktail recipes.
• To be able to up sell each time with each customer.
• To provide high standard of quality and efficient / friendly service.
• To prepare mise-en-place and perform side duties.
• To collect all general requisitions and food and beverage requisitions.
• To strictly adhere to opening and closing procedures established for the outlet and check beverage stock.
• To have a thorough understanding and knowledge of all beverage items and prepare garnishes for each cocktail accordingly
• To ensure that the bar counter and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
• To ensure proper presentation display of premium liquors on every shelves with proper defined quantities are followed
• To have ready garnishes for all cocktails upon opening of the bar
• To coach and train new recruits through on-the-job-training.
• To perform any assigned duties in the Banqueting Department or others.
• To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipments.
• To be entirely flexible and adapt to rotate within the different sub sections of the Food and Beverage Department.
• To carry out any other reasonable duties as assigned by the manager.
Qualifications
- Previous customer service experience required preferably in upscale setting.
- Previous bartender experience required.
- Previous point of sale system experience preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable. Can work with minimal supervision.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a small team and independently.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Successful completion of server position training program.
- Must have previous experience serving in a luxury environment.
