Company Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Welcome guests with warmth, professionalism, and genuine New Orleans hospitality.
- Prepare and serve cocktails, specialty beverages, wine, beer, and non-alcoholic beverages according to established recipes and presentation standards.
- Demonstrate knowledge of spirits, cocktails, wine, beer, and beverage offerings and confidently make recommendations based on guest preferences.
- Provide attentive, personalized service while anticipating guest needs and exceeding expectations.
- Maintain accurate knowledge of the Bleu Perdu beverage menu, ingredients, preparation methods, and pricing.
- Prepare the bar for service, including stocking spirits, mixers, garnishes, glassware, ice, and other necessary supplies.
- Maintain a clean, organized, and fully stocked bar throughout each shift.
- Monitor inventory levels and communicate replenishment needs to leadership.
- Accurately process guest orders and payments while following all cash-handling procedures.
- Maintain proper portion control and minimize waste while ensuring consistency and quality.
- Follow all responsible alcohol service requirements and hotel policies regarding the service of alcoholic beverages.
- Verify identification and ensure guests are served responsibly and in accordance with applicable laws and hotel standards.
- Maintain proper sanitation and food safety standards throughout the bar and beverage service areas.
- Collaborate closely with servers, culinary teams, hosts, and other hotel colleagues to ensure seamless service.
- Address guest questions, requests, and concerns promptly and professionally, involving leadership when appropriate.
- Assist with opening and closing procedures, including cleaning, restocking, securing products, and completing required checklists.
- Maintain a polished appearance and consistently adhere to Fairmont's grooming and uniform standards.
- Protect guest privacy and confidentiality and demonstrate discretion when serving VIP and high-profile guests.
- Participate in training, menu tastings, beverage education, and other initiatives designed to enhance the guest experience.
- Perform additional duties and responsibilities as assigned by management.
Qualifications
- Previous bartending experience in an upscale restaurant, luxury hotel, cocktail bar, or similar environment preferred.
- Knowledge of classic and contemporary cocktails, spirits, wine, beer, and beverage service.
- Strong understanding of responsible alcohol service practices.
- Excellent communication and interpersonal skills.
- Ability to engage guests in a warm, professional, and authentic manner.
- Strong attention to detail and commitment to quality.
- Ability to remain composed and professional in a fast-paced, high-volume environment.
- Strong teamwork and collaboration skills.
- Ability to accurately handle cash and credit transactions.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
- Required alcohol-service certification in accordance with applicable Louisiana requirements and hotel standards.
Additional Information
What will you bring to this role?
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
- Drive top performance to achieve exceptional results
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
