Banquet Operations Manager

Just a 20-minute drive from the international airport and 45 minutes from Jakarta, Novotel Tangerang offers sleek contemporary rooms with panoramic windows that fill your space with natural light and showcase stunning views. The hotel is well located at the heart of Tangerang City. Whether for business or leisure, our guests shall easily reach interesting destination around Tangerang, Jakarta, Serpong and Karawaci.

• Oversee the daily operations of all banquet functions, including set up, service, and breakdown; and execute it according to the hotel standards, guest expectation and event specifications.
• Lead pre-event briefings to ensure team readiness and clarity on event objectives.
• Foster a culture of excellence, professionalism, and continuous improvement.
• Act as the primary point of contact during events to address client needs, resolve issues, and ensure satisfaction.
• Gather post-event feedback to assess satisfaction and identify areas for improvement.
• Monitor and maintain high standards of food and beverage quality and presentation.
• Manage inventory, budget, and cost control measures for the banquet department.
• Ensure compliance with food safety regulations and company policies.

• Minimum 2 years in a banquet management role, with an exceptional leadership and team management skills.
• Strong organizational and multitasking abilities.
• High attention to detail with a service-oriented mindset.
• Excellent communication and interpersonal skills and proficient in event management systems.
• Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.