Banquet Operation Manager

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

We are seeking a dynamic and experienced Banquet Operation Manager to join our team in Central Jakarta, Indonesia. As the Banquet Operation Manager, you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery, and maximizing customer satisfaction for a wide range of events.

• Plan, coordinate, and execute banquet events, including weddings, corporate functions, and social gatherings
• Manage and lead the banquet team, providing training, guidance, and performance evaluations
• Develop and implement strategies to improve operational efficiency and guest satisfaction
• Create and manage budgets for banquet operations, controlling costs while maintaining quality standards
• Collaborate with sales and catering teams to ensure seamless event execution
• Oversee food and beverage service, ensuring compliance with quality standards and health regulations
• Handle customer inquiries, special requests, and resolve issues promptly and professionally
• Maintain inventory of banquet equipment, linens, and supplies
• Ensure compliance with all safety and sanitation regulations
• Stay updated on industry trends and implement innovative ideas to enhance banquet offerings

• Bachelor's degree in Hospitality Management, Hotel Management, or related field
• Minimum 5 years of experience in banquet operations or related hospitality field
• Proven track record in team management and leadership
• Strong knowledge of food and beverage service standards
• Excellent event planning and coordination skills
• Proficiency in budgeting and financial management
• Outstanding customer service and problem-solving abilities
• Exceptional communication skills, both verbal and written
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in event management software and Microsoft Office Suite
• Food Safety Certification
• Familiarity with local and international cuisine
• Flexibility to work evenings, weekends, and holidays as required
• Fluency in English; knowledge of Bahasa Indonesia is a plus