Banquet Manager

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

We are seeking an experienced and dynamic Banquet Manager to join our hospitality team in Istanbul, Türkiye. As a Banquet Manager you will be responsible for orchestrating seamless banquet operations while delivering exceptional guest experiences. This role offers the opportunity to lead a talented team, drive operational excellence, and contribute to our organization's reputation for outstanding service in one of the world's most vibrant cities.

• Deliver consistently professional, friendly, and engaging service to all guests while maintaining the highest standards of hospitality
• Oversee the efficient day-to-day operations of the Banquet Department, ensuring all functions run smoothly and on schedule
• Plan, coordinate, and supervise food and beverage services, ensuring prompt, courteous, and efficient execution of all banquet events
• Interact proactively with guests throughout events to ensure exceptional service delivery and satisfaction
• Collaborate with Conference Services and Catering teams to ensure guest requirements are clearly understood and met
• Establish and maintain regular, effective communication within the department through briefings, team meetings, and daily interactions with all supporting departments
• Lead, mentor, and develop team members, captains, and assistant managers while fostering accountability and professional growth
• Conduct performance reviews and provide continuous development opportunities to ensure team excellence
• Implement and enforce health and safety standards across all banquet operations
• Maintain the highest standards of cleanliness, equipment maintenance, and inventory management throughout the department
• Complete all administrative duties with accuracy, including banquet billing, payroll management, staffing coordination, and setup documentation
• Build and maintain constructive, harmonious working relationships with all supporting departments
• Identify and resolve guest service issues promptly through an active presence on the banquet floor
• Perform additional duties as assigned to support organizational goals

• Minimum 2 years of management or supervisory experience in a Banquet department within a comparable hospitality establishment
• Proven track record of managing food and beverage operations in a professional hotel or event venue setting
• Post-secondary degree in Hospitality, Food and Beverage Management, or related field (preferred)
• Demonstrated ability to execute functions effectively with meticulous attention to detail
• Strong leadership qualities and proven management skills with the ability to motivate and develop team members
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency with Property Management Systems, Microsoft Office Suite (Excel, Word, PowerPoint), and point-of-sale systems
• Highly organized with the ability to manage multiple tasks simultaneously in a fast-paced environment
• Ability to work independently while maintaining a positive, professional attitude under pressure
• Strong delegation skills with the ability to ensure task completion and accountability
• Experience in a unionized environment (strong asset)
• Multilingual capabilities, particularly Turkish and English (preferred)
• Budget management and cost control experience
• Vendor relationship management and negotiation skills
• Knowledge of Turkish hospitality standards and cultural awareness (preferred)
• Flexibility to work hours corresponding with hotel, guest, and business demands
• Crisis management and problem-resolution abilities
• Resilience and adaptability in dynamic hospitality environments