- Full-Time
- Permanent
- Rooms
- Accor
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Novotel São Paulo Morumbi, São Paulo, Brazil
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REF36455E
ASSISTENTE DE RESERVAS
Region
Americas
Por que trabalhar para a Accor?
Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade.
Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga um propósito à sua vida, para que, durante sua jornada conosco, você possa continuar a explorar as possibilidades ilimitadas da Accor.
Ao ingressar na Accor, cada capítulo de sua história é sua para escrever e juntos podemos imaginar a hospitalidade de amanhã. Descubra a vida que espera por você na Accor, visite https://careers.accor.com/
Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS
Realizar a venda dos apartamentos, prestando informações gerais aos clientes sobre as instalações e serviços do hotel, assim como negociando tarifas com base em parâmetros preestabelecidos. • Encaminhar a confirmação das reservas para os clientes. • Atender o cliente, por telefone, prestando informações e esclarecimentos gerais sobre o hotel e suas tarifas, seguindo critérios e padrões preestabelecidos. • Assegurar o cumprimento integral aos procedimentos da área de Reservas, bem como preparar os processos e procedimentos de “Auto-Controle”. • Alimentar o sistema com as informações de reserva dos clientes, oriundas da Central de Reservas da rede e departamento de eventos. • Apoiar o Supervisor de Reservas e/ou Coordenador de Recepção na análise e sugestão de alterações necessárias na variação da grade tarifária. Seguir os padrões e procedimentos de RM. • Em caso da ausência do Supervisor de Reservas, realiza interface com RM/Chefe de Recepção para flutuação de tarifas. • Acompanhar/verificar, constantemente, a disponibilidade do hotel, analisando alterações, em conjunto com o Supervisor de Reservas e/ou Coordenador de Recepção. • Orientar o trabalho do Auxiliar de Reservas. • Executar outras atribuições correlatas de acordo com a necessidade da área.
Criatividade Solução de Problemas Contribuição para resultados Prazer em Servir Flexibilidade
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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