Hotel Receptionist

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

https://careers.accor.com/

What would you do? – The Specifics

Responsibilities include but not limited to

• Ensures a smooth Check-in/out procedure
• Maintaining guest accounts and processing guest transactions during their stay
• Handling all special needs or requests from guests during their stay
• Handling guest reservations  
• Ensures high quality guest service while following all safety protocols.
• Answers, screens, and forwards incoming phone calls in accordance with Hotel standards.
• Provides guests basic and accurate information.
• Files all guest records daily 
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Assist other departments when and where required 

• Experience as a HOTEL Receptionist, Front Office  or similar role preferred
• 1-2 years related experience or training preferred.
• Experience handling multiple tasks.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to work independently or in a team
• Well spoken and able to respond professionally on different communication mediums
• Proactive and able to adapt to the circumstances 

Education:  Hospitality/ Travel and Tourism Diploma/ Degree or equivalent.