Head Concierge

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Head Concierge who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

As Head Concierge you will supervise the activities of all drivers, doorman and porters by ensuring they adhere to the standards and procedures of Fairmont Mount Kenya Safari Club in a consistent manner. 

• Handle guest/Travel Agents' enquiries via email/phone call or face to face
• Take guest bookings for all experiences and logistics i.e. transfers, game drives, bike rides, nature walks e.t.c.
• Plan Concierge Section shifts ensuring adequate manning for both operations and activities.
• Assign activities to the respective guides, perform checks to ensure punctuality and proper service delivery.
• Ensure all guests taking part in activities that require the signing of disclaimers have done so.
• Engage guests from activities to get feedback. Act on feedback that requires attention immediately.
• Monitor activities logs to ensure proper scheduling.
• Ensure activities are charged appropriately
• Ensure guests wear the necessary PPEs for the various activities they engage in to minimize injuries.
• Report all accidents that occur during activities to the Clinician and Security, then update the occurrence in the Guest Experience Group.
• Ensure all heartists handling activities are presentable and appropriately geared for the task.
• Report all damages to activities equipment to the Rooms Divisions Manager; follow up to ensure they are fixed or replaced as fast as possible.
• Ensure all damages to equipment caused as a result of guest negligence are charged.
• Conduct weekly checks on all the activities equipment to ensure they are in optimal working condition.
• Coordinate with POMEC to ensure equipment that require repairs are worked on in a timely manner.
• With the guidance of the Stables Supervisor, coordinate with the respective service providers for the Stables like the Farrier, Feeds Supplier and Vet to ensure proper care of the horses is taken.
• Ensure items needed for activities like Water, Hair nets, Sodas, Fishing Hooks e.t.c are available
• Coordinate with Security/Tourist Police Officers to ensure Rangers are available for the activities that require their presence.
• Engage transport service providers when their services are needed and follow up to ensure they are paid.
• Submit Caddy Fee payment forms to the General Manager on a weekly basis for approval.
• Ensure revenue summaries for all activities are prepared by the Concierge Agents and submitted to the Front Desk Agent on duty.
• Go through the activities transactions journal counterchecking with the receipt book to ensure all previous day's activities with a receipt are posted.
• Inspect all vehicles going on game drives and transfers for cleanliness and presentation

• Previous experience in a luxury property in a similar role with four (4) years experience
• Strong working knowledge of Opera and MS Office Applications
• Ability to prioritize and execute guest requests through strong organizational skills
• Ability to interact confidently with guests in a naturally friendly and engaging manner
• Proficiency in English where additional languages are an added advantage.
• Holds a valid driving licencse

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a mgical luxury property