Assistant Security Manager - Full Time

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Assistant Security Manager
Guardian and Protector. You ensure the safety and well-being of your fellow employees, guests, and visitors. You are attentive, efficient, and committed, ensuring your property remains a safe and enjoyable workplace and travel destination.

What is in it for you:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• A competitive salary starting at $56,000 gross per annum and pro-rated for any partial weeks of service.  With annual compensation reviews based on market, performance, and capabilities. 
• Complimentary meal through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire  
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
• Free learning programs through our Academies and discounted eCornell courses 
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• A monthly travel reimbursement for TransLink monthly passes 

What you will be doing:

• Ensure the overall safety and security of guests, employees, and property premises
• Work 80 hours bi-weekly, with 12-hour shift. Hours of this position Saturday (1400-0030) Sunday, Monday, Tuesday (21:30-0800)
• Investigate and report any violations of law/property policy, occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts, and crowd control
• Assist guests with hotel facilities in an informative and helpful manner
• Notify executive management of all major incidents occurring during your shift
• Implement emergency procedures and crisis management scenarios with the Leadership team, formalizing and updating action plans
• Maintain all Business Continuity Plan (BCP) binders/documents and conduct periodic audits to ensure team readiness
• Comply with all corporate loss prevention safety and security management guidelines and procedures
• Serve as the primary contact for emergency agencies, including police and fire departments
• Monitor CCTV and in-house video surveillance equipment diligently
• Collaborate with the Engineering team on Fire Panel operation and maintenance
• Oversee key audits, key allocation, and approval processes
• Assist with Security Department meetings and participate in other required hotel meetings
• Champion safe work practices, implementing colleague security procedures, awareness programs, and preventive measures
• Direct coordination of training in fire-life safety, hotel evacuation, emergency procedures, CPR, and workplace violence
• Facilitate security and workplace health and safety orientation for new colleagues
• Collaborate with Sales, Conference Services, Catering, and Outlets to ensure functions are safe for all guests and employees
• Conduct periodic employee baggage and locker inspections
• Assist with full quarterly security audits of the property
• Manage elevator access and floor access protocols for both front and back of house elevator systems
• Visually identify, correct, and record safety hazards
• Perform other duties as assigned

Your experience and skills include:

• Minimum 2 years’ experience in Security or Loss Prevention required
• Previous experience in a supervisory or management role is a strong asset
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Must possess a valid BC Security Worker License
• Intermediate First Aid (IFA – WorkSafeBC) or Equivalent, including CPR & AED training, preferred
• Advanced Security Training designation is a strong asset
• Ability to work flexible hours, including weekends, holidays, and overnights
• Self-starter, decisive, responsible, and driven to achieve goals
• Strong interpersonal skills, including active listening, problem-solving, diplomacy, and exceptional oral and written communication skills
• Proven problem-solving skills and the ability to encourage innovative solutions when appropriate
• Proficiency in Microsoft Office applications required
• Additional security-related training and education is a strong asset
• Proficient knowledge of security operating systems and inspection protocols

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS