Assistant Restaurant Manager

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Job Summary

At Raffles & Fairmont Doha, we take pride in offering exquisite dining experiences that reflect the sophistication and luxury of our brands. As an Assistant Restaurant Manager, you will play a pivotal role in overseeing daily operations, ensuring impeccable service, and maintaining the highest standards of hospitality. You will support the Restaurant Manager in leading the team, enhancing guest satisfaction, and driving business performance.

Key Responsibilities

Operational Excellence

• Assist in managing daily restaurant operations, ensuring a seamless and luxurious dining experience
• Oversee service flow, ensuring efficiency, consistency, and adherence to brand standards
• Coordinate with the culinary team to maintain menu quality, presentation, and timely service
• Monitor restaurant reservations, table assignments, and special guest requests
• Ensure compliance with health, safety, and hygiene regulations

Guest Experience & Service Quality

• Lead by example in delivering personalized, anticipatory, and engaging service
• Address guest inquiries, feedback, and complaints promptly and professionally
• Ensure VIP guests, special occasions, and loyalty members receive exceptional attention
• Foster a culture of service excellence and continuous improvement

Team Leadership & Development

• Support in recruiting, training, and mentoring restaurant colleagues
• Motivate and inspire the team to maintain high morale and peak performance
• Conduct performance evaluations, provide feedback, and support career development
• Assist in scheduling and staff allocation to ensure optimal coverage

Sales & Financial Performance

• Support the Restaurant Manager in achieving revenue targets and cost control
• Promote upselling opportunities and implement strategies to enhance guest spending
• Monitor inventory levels and coordinate with procurement for efficient stock management
• Analyze operational reports and suggest improvements for profitability and efficiency

Qualifications & Skills

• Minimum 3 years of experience in a leadership role within a luxury dining environment
• Strong knowledge of food & beverage operations, service standards, and fine dining etiquette
• Excellent leadership, communication, and interpersonal skills
• Ability to handle high-pressure situations with professionalism and poise
• Proficiency in restaurant management systems and Microsoft Office
• Fluency in English is required; additional languages are an advantage