Assistant Restaurant Manager

The Hotel

Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.

Artistic flair in every corner

With feminine lines standing in striking contrast to the neighbouring office, the building itself is a modern work of art. Once inside, guests can peruse the owner’s personal collection of paintings and antiques, which adorn every wall and hall of this distinctive establishment. Each room in our luxury hotel offers the smooth lines of an art deco décor, finished with the classic artistic accents that our boutique lifestyle hotel in Saigon is renowned for. For a touch of artistic flair in unique and luxurious surroundings, Hôtel des Arts is the jewel of Saigon, a 5 star hotel that is simply beyond compare.

Be transported to a bygone era

From the style of our luxury hotel to the touches of times gone by dotted all around the property, Hôtel des Arts can transport you to an era long gone. The Albion by Kirk Westaway Restaurant and Rooftop Bar on the 23rd floor pays homage to an era of speakeasy gatherings while the Saigon Kitchen offers a stylish and unique design inspired by classic Asian street food markets. Taking a side-step to the French elegance on its journey to old world glamour, Café des Beaux Arts features light and bright décor where you can take your afternoon tea, surrounded by the soft sounds of piano music, while you enjoy a book from our library. Each culinary experience to be had in our 5 star hotel is nothing short of whimsical and transformative, from the menus to the fine surroundings in which we invite you to dine.

Award winning luxury hotel

With its exceptional customer experience, world class accommodation and luxury offerings, Hôtel des Arts Saigon is honored to take out the prestigious titles “Leading Lifestyle Hotel in Asia” by World Travel Awards, “Luxury Boutique Hotel” and “Luxury Architecture Design Hotel” in Southeast Asia by World Luxury Hotel Awards, and “Luxury Best Traditional Hotel” by Luxury Travel Guide Awards for its distinctive modern romantic design and unique bespoke services. For award-winning luxury in a 5 star hotel that prides itself on providing a glamorous and specialized service, look no further than our boutique lifestyle hotel in Saigon.

Administration

• Control and acknowledge all store requisitions
• Control and record all Void made in the Restaurant
• Report daily Restaurant revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake 
• Complete the daily log book with operation details
• Issue Micros Card request
• Follow up on the implementation of any promotion / special event
• Supervise the weekly cleaning plan
• Supervise the weekly grooming check list
• Report and follow up on all needed maintenance requests
• Complete the daily acknowledgement form
• Communicate any problems or areas of concerns
• Keep the Restaurant guests database updated and accurate
• Ensure communication and introduction of all FB promotions to Restaurant team
• Control all equipment in the Restaurant to ensure full Stocks
• Ensure that there is enough equipment to ensure smooth operations
• Conduct monthly linen inventory
• Conduct monthly cutlery inventory  with assistance from the stewarding  team
• Submit vacation plan and application for leave
• Conduct briefing before each service and communicate on all out of stock items
• Monitor all Voids issued in the Restaurant
• Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team
• Is active and work hard to reach the budget by using upselling techniques
• Monitor the cost linked to the operation

Training and Human Resources Management

• Develop trainings in accordance to the operational needs
• Train the team on a regular basis and in accordance to the training plan
• Issue training checklist for all training given
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
• Complete all staff requisition forms and sign on it at least 2 weeks prior the actual date staff is needed
• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure guest satisfaction at all times
• Develop customer loyalty and recognition
• Introduce and up sell any special events / promotions
• Gather guest feedback and report to Managers
• Work hard to satisfy any guest requests

Operational Responsibilities

• Support the Managers to manage the entire Restaurant.
• Ensure smooth and efficient service at all times
• Ensure an extremely detailed service 
• Ensure proper atmosphere of Restaurant according to the time of the day (music, lighting, aromas, temperature…)
• Ensure good communication between kitchen and Restaurant service team
• Check all operations set up
• Know and ensure full follow up on the MGallery brand standards
• Monitor and control the cleanliness of  both front and back of the house service stations
• Ensure proper organization of all service areas
• Ensure efficient sequence of service
• Follow up that all given training are fully followed by the staff
• Handle and follow up on any guests complaints and report to line Manager
• Check overall conditions of the Restaurant restaurant

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accor’s learning programs
• Opportunity to grow within your property and across Accor’s Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility