- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF43520F
Assistant Reservation Manager
Region
Luxury & Lifestyle
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
- Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational
- Manage rooming lists, corporate bookings, and crew blocks as required
- Travel Agent Commission Reconciliation
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, TARS or distribution systems
- Results Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
Job Highlights
- Birthday Leave
- Discounted Room Rates across ACCOR Properties
- Duty Meals
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Auckland
Job Category
Sales & Marketing
Description
Pullman Auckland is looking for a passionate talker to join us as a Group & FIT Reservations Agent, in a large, busy 5-star hotel environment. You are a true reservations superstar with a natural abil
Reference
8f83e97d-bfa1-4b14-874d-058accec07ba
Expiry Date
01/01/0001
Salary
Location
SLS Baha Mar, Nassau, Bahamas
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Nassau
Job Category
Sales & Marketing
Description
The Senior Leisure Sales Manager is responsible for driving revenue growth by managing and developing new business opportunities within the consortia, leisure, and potential business travel segments a
Reference
b50397b3-cc57-4700-8080-d6cbe921814d
Expiry Date
01/01/0001
Salary
Location
Santiago, Chile
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Santiago
Job Category
Sales & Marketing
Description
Conducirás acciones en torno a la mejora de la experiencia del cliente, mediante el levantamiento de información de la calidad del servicio, retroalimentación a las áreas y seguimiento al cumplimiento
Reference
ff94dead-c42b-4376-af3b-e80ba56125e1
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, 14th arrondissement, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
MISSION :L'Agent de Réservations et Services Clients H/F prend en charge les réservations reçues par téléphone et par Internet (via le système de réservations) et tente de répondre au mieux aux besoin
Reference
46ebbf6e-0545-449b-9934-d4ce23282ad0
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Windhoek, Windhoek, Namibia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Windhoek
Job Category
Sales & Marketing
Description
Duties Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.To i
Reference
16f3dd6c-5810-4a4d-8f78-3eaae27659c1
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Temporary
Locations
Liverpool
Job Category
Sales & Marketing
Description
Maternity cover - until August 2025 - Part timeIn this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your
Reference
4548583f-530b-4785-a694-e26e27ce0f8d
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Sales & Marketing
Description
In this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in l
Reference
818ce5a4-a33f-4fd7-9d5a-1a1588edb6bf
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Adagio a déployé le RMS IDeaS en 2024 sur l’ensemble de son parc. IDeaS est le leader mondial de logiciel de revenue management, présent dans plus de 100 pays et 18000 hôtels avec une technologie d’IA
Reference
f0c3e6e8-9cd7-487c-a4bd-0a1dbf7335b8
Expiry Date
01/01/0001
Salary
Location
Lyon, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lyon
Job Category
Sales & Marketing
Description
Vous définissez la stratégie de Revenue Management d’hôtels de marques et catégories différentes.Vous pilotez la stratégie de prix et de mix des différents segments.Vous effectuez les cotations des gr
Reference
10db03c2-94ce-4ed7-9bb2-15f57f703226
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
What you’ll do in the role…Be the team’s expert voice in an ever-evolving world of paid performance channels, SEO, CRM, social media and any and all new digital commercial platformsManage an in-house
Reference
0ec15163-9f8c-422b-922b-1b20d176a2c5
Expiry Date
01/01/0001