Assistant Night Manager

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

As our Assistant Night Manager, your tasks will include: 

• Providing guidance and support to the team, managing hotel operations during the night.
• To oversee the development of the team and ensure that all things positive and negative will be handled in a discussion/conversational manner as laid down by the company policies.
• To ensure that all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus.
• Undertaking night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
• Maintaining strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
• To assist in the day to day activities of the front desk including check-ins and check-outs.
• Perform any other related duties assigned by the Front Office Manager.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

This role is based on a "four on, four off" shift pattern.

• Confidence in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Two years experience in a similar role
• Eligible to work in the UK 

• Employee benefit card offering discounted rates in Accor worldwide
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area